Solved

Terminal Services - grey blank screen

Posted on 2006-11-27
12
3,188 Views
Last Modified: 2008-07-23
Hi,

We have a few clients who are trying to connect to our windows server 2003 r2 box but when using remote desktop, its just showing a grey blank screen and not the logon box.

This is only happening to a select few.

We have a netgear router with rdp open on port 3389 and is working great for 99% of other clients who connect.

Any ideas?
0
Comment
Question by:teknite
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
12 Comments
 
LVL 9

Expert Comment

by:tim1731
ID: 18020746
Check display settings on the client
0
 

Author Comment

by:teknite
ID: 18023283
Client has a laptop that works in some places but not others and the display settings are the same.
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 18023493
is there any errors in the logs?
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:teknite
ID: 18027615
would this be errors in the server logs or client logs, presume application log?
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 18049099
server logs
0
 

Author Comment

by:teknite
ID: 18112069
There has been nothing reported in the server logs.
further information since the last comments:

XPP sp2 pc, with usb modem, no firewall has been tried and still a blank grey screen , with time out message, aswell as sometimes, a message saying "the remote connection has timed out"

a 2nd laptop xpp sp2, with the new remote connection protocol as supplied with vista and still no luck.

0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 18121150
have you rebooted your server a couple of times? windows updates can do this
0
 

Author Comment

by:teknite
ID: 18154665
Hi,

I've managed to correct the problem. Microsoft articles were talking about increasing the MTU size, but this seemed more to do with VPN access.

Decided to update the firmware on the router and all sites can now access the system through remote access.

Marc
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 18172014
excellent, glad all is well
0
 
LVL 1

Accepted Solution

by:
DarthMod earned 0 total points
ID: 18367830
PAQed with points refunded (500)

DarthMod
Community Support Moderator
0
 

Expert Comment

by:ivicker
ID: 22067362
This has to do with the MTU of the connection between you and the server.
if over ipsec VPN, the it is most liekley the cause and the MTU will need to be adjusted in the registry for VPN connections
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

by Batuhan Cetin Within the dynamic life of an IT administrator, we hold many information in our minds like user names, passwords, IDs, phone numbers, incomes, service tags, bills and the order from our wives to buy milk when coming back to home.…
A quick step-by-step overview of installing and configuring Carbonite Server Backup.
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question