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Terminal Services - grey blank screen

Posted on 2006-11-27
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Last Modified: 2008-07-23
Hi,

We have a few clients who are trying to connect to our windows server 2003 r2 box but when using remote desktop, its just showing a grey blank screen and not the logon box.

This is only happening to a select few.

We have a netgear router with rdp open on port 3389 and is working great for 99% of other clients who connect.

Any ideas?
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Question by:teknite
11 Comments
 
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Expert Comment

by:tim1731
ID: 18020746
Check display settings on the client
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Author Comment

by:teknite
ID: 18023283
Client has a laptop that works in some places but not others and the display settings are the same.
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Expert Comment

by:Jay_Jay70
ID: 18023493
is there any errors in the logs?
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Author Comment

by:teknite
ID: 18027615
would this be errors in the server logs or client logs, presume application log?
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Expert Comment

by:Jay_Jay70
ID: 18049099
server logs
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Author Comment

by:teknite
ID: 18112069
There has been nothing reported in the server logs.
further information since the last comments:

XPP sp2 pc, with usb modem, no firewall has been tried and still a blank grey screen , with time out message, aswell as sometimes, a message saying "the remote connection has timed out"

a 2nd laptop xpp sp2, with the new remote connection protocol as supplied with vista and still no luck.

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Expert Comment

by:Jay_Jay70
ID: 18121150
have you rebooted your server a couple of times? windows updates can do this
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Author Comment

by:teknite
ID: 18154665
Hi,

I've managed to correct the problem. Microsoft articles were talking about increasing the MTU size, but this seemed more to do with VPN access.

Decided to update the firmware on the router and all sites can now access the system through remote access.

Marc
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Expert Comment

by:Jay_Jay70
ID: 18172014
excellent, glad all is well
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Expert Comment

by:ivicker
ID: 22067362
This has to do with the MTU of the connection between you and the server.
if over ipsec VPN, the it is most liekley the cause and the MTU will need to be adjusted in the registry for VPN connections
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