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Using Groupwise 7 Outlook connector with Outlook 2003, now can't pop email?

Posted on 2006-11-27
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Last Modified: 2013-11-12
I have seen this asked before but never seen a resolution.  When using Outlook 2003 client with groupwise 7 connector our in-house email works fine (groupwise backend.)  But, when trying to set up a pop3 email account also, it will not receive mail from the pop3 account ,but instead gives an unknown error 0x80060401.  If I set it up to receive headers only - it will work, but when trying to receive the entire message it give this error.  I have tried everything I can think of and about ready to pull my hair out.  I seem to be able to send pop mail fine, just not receive.  Unfortunately it is desired from higher management to use Outlook but as stated, our backend is GW.  Please, help!?
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Question by:i3guy
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10 Comments
 
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by:PsiCop
ID: 18021155
POP is a receive-only protocol. No one uses POP to send. That's what SMTP is for. So the fact that you can send has nothing to do with POP.

Are you trying to receive from GroupWise using POP, or are you trying to receive from a wholly different E-Mail mailbox?
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by:i3guy
ID: 18022025
I understand about the smtp, I guess I was just pointing out that outgoing email works.  As for pop-ing, I am using Outlook with the groupwise connector installed to pop.  Without the connector installed it pops just fine, but then cannot connect to the groupwise backend to use calendar and such.  With the connector installed it works fine with the groupware type features and email, but will no longer Pop mail sucessfully.
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by:PsiCop
ID: 18022216
When you use POP, with or without the Connector installed, to what POP server are you connecting? To the POP server in GroupWise, or to a totally different E-Mail system?
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by:i3guy
ID: 18022291
I am popping a totally different email system, specifically an earthlink pop server, though I have tried others with the same result.
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by:PsiCop
ID: 18023142
Interesting.

Have you tested to see if POP functionality is totally "broken" or just broken with respect to Earthlink? For example, have you enabled POP support in GroupWise (at the GWIA) and tried to use POP against that with the GroupWise Connector installed?
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Author Comment

by:i3guy
ID: 18023255
Good suggestion.  I will try to use pop against GWIA with the connector and see what happens.  I have tried using pop with multiple email systems without luck using outlook and the connector.  Interestingly, I have none of these problems using the groupwise client   itself - I have multiple accounts set up myself - some POP3.  But I have heard of some employees having trouble using pop against our gwia from the outside and resorting to imap to make it work (both are enabled.)
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by:i3guy
ID: 18066537
OK.  Sorry I haven't followed up in a while - I've been out sick.  Anyway, the problem remains.  I tried as suggested and tried to use pop against our GWIA with Outlook w/connector and got the same error.  As soon as I uninstall the connector or switch to a profile that does not use the connector pop mail works just fine so I am pretty sure everything is enabled correctly on our servers.  Perhaps I just misunderstand what the connector is supposed to do?  It does work fine with our groupwise backend and I am assuming that one should be able to setup another seperate pop mail account within the same outlook profile (the one with the connector) as this is how outlook normally works and all the options to do so are there.  I was searching around more online about this issue and actually found a post here with EXACTLY the same problem and it never was really resolved: http://www.experts-exchange.com/Applications/Groupwise/Q_21905111.html  Anyway, still looking for help...
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Author Comment

by:i3guy
ID: 18096190
Well, well, well.  I have finally found an answer to this problem:

The following items are currently unsupported in the GroupWise Connector for Outlook:

    * The ability to create follow-up reminders for received items.
    * The ability to create a new appointment time request.
    * The ability to view items by Group Mail, Sender, or ID.
    * The ability to use the Out of Office Assistant.
    * The ability to use server-side rule execution.
    * The ability to use POP or IMAP accounts in the Novell GroupWise Profile.

Why this was so hard to find I don't know but it comes right from a deeply embedded doc in the client directory.  Thanks anyway!

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