Crystal Reports 8.5 export to PDF problem

Posted on 2006-11-27
Last Modified: 2008-01-09
All employees log into my domain server through terminal services with appropriate security for their accounts. Our internal app is VB6, and works perfectly, and they can even view reports on the screen. Problem is because the server is Windows 2000, there is a problem with printing remotely. Fine... no problem... I will just create a PDF through Crystal and automatically email it to them.

The domain server runs the app, while the database (Access 2000) and report files are on a second server.

Works great on a wide open ID such as mine... but, when the user tries to run the report to email, the app fails on the crxReport.Export False line with the error 'Error opening file. File could not be opened: "ClassRoster:, at file location: "ClassRoster"... even though the same operation to screen works perfectly from this user ID.

Question by:BlueCrystalMan
  • 4
  • 2
LVL 100

Expert Comment

ID: 18021239
Make sure they have permissions to create a file whereever Crystal is trying to create it.

Also make sure the export dlls are available (probably installed on each user's machine).  If they are then check the file permissions.


Author Comment

ID: 18021284
To check the permissions on the folder where the file is being created, I had the app copy a file from a known accessible one to the destination folder under the user's ID and it worked.

As for the export DLLs... craxdrt.dll is on the server in the Program Files\Seagate Software folder... I did provide permissions for all users on that folder, but nada.

Programmers just found and tried this:

Again, nada. I do agree it is an export problem, but where?!?!

Thanks for taking the time.
LVL 100

Expert Comment

ID: 18021376
Are the export dlls available?

Look for crxf_pdf.dll

Master Your Team's Linux and Cloud Stack!

The average business loses $13.5M per year to ineffective training (per 1,000 employees). Keep ahead of the competition and combine in-person quality with online cost and flexibility by training with Linux Academy.


Author Comment

ID: 18021407
They are. Just double checked and tested. Nada.

Accepted Solution

BlueCrystalMan earned 0 total points
ID: 18021873
The problem was solved by digging into the security policies for the different terminal groups. Still not sure how what I did fixed it, but it did.

Thanks again.

Author Comment

ID: 18034181
Not sure how to delete this question... please do so.

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

There have always been a lot of questions related to when Crystal Reports evaluates report components (such as formulas, summaries, cross-tabs, charts, to name a few examples). Crystal Reports uses a two-pass reporting process to provide greater …
Hello everyone, Hope you find this as helpful as we did. We have on the company I work for an application built in Delphi V with Crystal Reports 8. We all know that Crystal & Delphi can be temperamental sometimes and the worst thing is, nearly…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question