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Microsoft Information Store will not mount...

Posted on 2006-11-27
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Last Modified: 2012-05-05
It looks like our Exchange server went down hard this past weekend.  I am unable to mount the Information Store and recieve the following error message.  Could not start the Microsoft Exchange Information Store service on Local Computer.  Error 1068: The dependency service or group failed to start.

I also recieve this error when I try to start the Microsoft Exchange Event service.  It depends on the Information store so it makes sense that it wouldn't start.  However the information store states it relies on EXIFS and MSExchangeSA.  I cannot locate the EXIFS service as it appears to be a Kernel Mode driver.  All five services listed in MSExchangeSA are running.

I ran the eseutil to determine integrety and initially they reported as a "Dirty Shutdown" state, I ran it again to place it in "Clean Shutdown" state.  It appears that all transaction log files are okay, but I do have a concern about E00.chk file, as its stating "Recovered file fragment" in its description.  I am at a loss and my Boss is pushing me toward a server rebuild.  I am not convinced that this will solve our issues...

Please advise
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Question by:Malindor
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Expert Comment

by:poweruser32
ID: 18021243
did you try and move the .log files from the mbdata folder to a different location?
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Author Comment

by:Malindor
ID: 18021374
I have copied them to an alternate location, but did not delete them from the mdbdata directory.
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Author Comment

by:Malindor
ID: 18021577
Yes I am definately getting an event 7001 on the EXIFS driver.  It is telling me that the "filename, directory name, or volume label syntax is incorrect".
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Author Comment

by:Malindor
ID: 18028766
Well, I am trying a complete server rebuild.  According to some articles I found at Microsoft; I can rebuild the server, restore the System State from the failed server to ensure that the NETBIOS name will be indentical.  Install MS Exchange in disaster recovery mode, restore the Information Store and I should be back in business.

We'll see, as I am still at the backup phase of this recovery procedure...
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Author Comment

by:Malindor
ID: 18048459
I have resolved my own issue; you may close this ticket.

I had to rebuild the server.
Reset the domain account.
Patch it to the same level as it was before.
Run Exchange in Disaster Recovery mode, as well as SP2.
Restore the information store.
Run ESEUTIL to rebuild and reapply 1 transaction log.
Bring server back on line.

It would have been nice to have at least some comments from a community in which you must pay to become a member; I guess I wasted $10 for nothing, lol!!!
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