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support code 85010014" when trying to sync with server on windows mobile 5 device using SSL

Posted on 2006-11-27
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Last Modified: 2013-11-29
getting "support code 85010014" when trying to sync with server on windows mobile 5 device using SSL.  I think the problem is related to Verisign certificate changes.  Our mail administrators updated our Verisign root and intermediate certificates; perhaps Verisign certificate on the device needs udating?
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Question by:ustldbwh
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Expert Comment

by:Sembee
ID: 18022672
Have you searched this site?
That error code is discussed at least three times a week. You will not have to go far to find a solution.

It is usually certificate related. If you browse to OMA and get a certificate prompt the EAS will not work.

Simon.
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Expert Comment

by:nitadmin
ID: 18025484
Here's an article from Daniel Petri's Website.
This will help help you resolve the error Ox85010014 message you get when you try to sync with your Windows Mobile 5.0 Smartphone.

http://www.petri.co.il/problems_with_forms_based_authentication_and_ssl_in_activesync.htm

Cheers,
NITADMIN

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Expert Comment

by:vasanthgnb
ID: 18025848
0x85010014 is the equivalent of HTTP_500 in Exchange ActiveSync. So check http://support.microsoft.com/kb/817379

Make sure that the Exchange virtual folder doesn't have the Require SSL option selected and Integrated Auth selected.

Thanks,
Vasanth.
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Author Comment

by:ustldbwh
ID: 18032168
Thank you all for your input.  I took Sembee's advice to test OMA using browser. It works on a pc and also on the smartphone.  I don't believe it is an issue with the Exchange setup. We are using a front end server configuration and it works for other WM5 devices (XV6700) to the same backend.  I was getting a security certificate is invalid on the server until I hacked our verisign certificate onto the smartphone. I think it has to be the smartphone device itself; perhaps an ID ten T error (IDIOT error) in the server connection setup.  I use the same server(mail.perstorp.com) as in OWA and OMA and require SSL. I have tried using all forms of the username. Just username, Domain\username, and username@domain.com.  The domain is specified in the server connection settings as well.  I now am getting support code 85010001 which translates to some type of protocol issue according to one of the links from a commenter.  I can't provide any log information at this time as the front end server is in Sweden - no one there right now - and I am not an Exchange domain admin so can't access it.  I don't see anything on the backend server from MSExchangeOMA or Server ActiveSync.  Not sure how to check IIS logs.  Perhaps when our Exchange expert comes back from paternal leave we can get this resolved.Thanks
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Expert Comment

by:vasanthgnb
ID: 18036513
You will get this error when Integrated Windows Auth is selected on the Microsoft-Server-ActiveSync virtual folder on the Front-End server. You will have to uncheck that and select only Basic Authentication on the Microsoft-Server-ActiveSync folder.

Thanks,
vasanth.
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Author Comment

by:ustldbwh
ID: 18040062
vasanthgnb - I have asked for verfication of the settings on the front end server's Microsoft-Server-ActiveSync virtual folder. From the way I read the kb articles it shouldn't matter on the front end - only on the back end.  We currently have another WM5 device successfully accessing a mailbox on the same back end server via the same front end (both Exchange 2003 SP2 on W2K3 SP1) sot I would think that should eliminate any settings issues on the servers.  I hope you are correct though as it will be nice to solve this.  The user is getting so frutrated he may return the smartphone before it is resolved.  Thanks
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Accepted Solution

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Sembee earned 250 total points
ID: 18040557
If you suspect that the device is causing the problem and other devices are working correctly, then I wouldn't touch the Exchange configuration. Instead I would hard reset the device and configure it again.

Simon.
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