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redirect email from Exchange journal

Posted on 2006-11-27
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Last Modified: 2008-01-09
Hello,

We use the Exchange Journalize feature to keep backups of our email. And, surprise! We need to move 200 emails from the last few days from the Journal to one of our email accounts.

In the past, I've just forwarded these messages, but since there are so many of them, and since they're for our customer service department, I'd love to be able to redirect these emails so that the customer service department can simply reply to these emails, rather than cutting and pasting the original sender's email address.

Is this possible? It appears to be an option in the Outlook Rules Wizard, but when I try to invoke it, I get a message saying that "This action is not available in the current mode."

Thanks in advance for your help!

Best Wishes, Kristin
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Question by:forcedexposure
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sumitshukla earned 490 total points
ID: 18025990
Hi Kristin,

Hope this can help you in some way  http://support.microsoft.com/kb/843105/en-us
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Author Comment

by:forcedexposure
ID: 18028834
Hi Sumitshukla,

Nah, all i found on that page was this:

"Question:
What is the recommended object to use as the journal recipient?

Answer:
Exchange mailboxes are the recommended journal recipients. If you decide to use a contact or custom recipient, you can create an Outlook rule to redirect this mail outside the organization. We do not recommend public folders when you are using envelope journaling. Public folders do not archive all kinds of reports. This is by design."

So this suggests that I should be able to redirect mail. What is the work around for this error message when I try to do that:
"This action is not available in the current mode."


Thanks, Kristin
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Author Comment

by:forcedexposure
ID: 18032948
Do I need to purchase a third party product to redirect email?

Something like this: http://www.office-addins.com/-outlook-addins/mapilab-toolbox.html


Or should I be able to redirect emails in Outlook?



Thanks, Kristin
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