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Client computer receiving Event ID 27

Posted on 2006-11-27
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Last Modified: 2012-06-27
I have got a client computer receiving an informational Event ID of 27 originating from Outlook.  All the information event is saying that "The Operation Failed".

Client computer is running Windows XP SP2 with Office 2003 SP2.  When outlook fires up for the first time it will send and receive correctly.  Eventually send and receive will not send and receive.  Emails are in outbox in Outlook with emails on the mail server.  

This is a home user who has been on holidays and the computer has been off for over a month with no changes
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Question by:PictonPress
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war1 earned 275 total points
ID: 18025319
Greetings, PictonPress !

Did user download Internet Explorer 7?  IE7 is a resource and can cause a computer to run out of resources after being on for one or two hours.

If no joy, a program is interfering with Outlook or a file in Outlook is corrupt.
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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Author Comment

by:PictonPress
ID: 18034938
So far so good.  I'll wait till friday and see if this user is having any dramas and then award you the points war1.
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