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Active Directory Users - No Email Addresses Tab

Posted on 2006-11-28
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Last Modified: 2008-01-09
I have a user in AD with an exchange mailbox allready setup, I went to modify their e-mail settings today to add a SMTP address  and when I went to properties under their name in AD, the email addresses tab is not there. I have about 10 other users with the same exchange attributes and all of them have the email address tab, why would't this tab be there for just this one particular user? thanks
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Question by:level9tech
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Author Comment

by:level9tech
ID: 18029662
anyone ever heard of this?
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18038737
Please confirm where you are looking at this... are you viewing it from Server Management Console > Standard Management > Users?  Or from Active Directory Users and Computers?

If from ADUC, please advise which OU the user's account is in.

Jeff
TechSoEasy
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Author Comment

by:level9tech
ID: 18045007
I am checking it from ADUC, the users account is in the default SBSUsers account. all the other users in the same OU have this tab, but for some reason this one user doesnt.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 18052436
If the user was created with the Add-User wizard from Server Management Console > Standard Management > Users, then it would have automatically created a mailbox unless for some reason (purposefully or mistakenly) the Email Alias was cleared from the first screen of that wizard.  

You can fix this by right clicking on the user account in ADUC and selecting Exchange Tasks... > Create Mailbox.

Jeff
TechSoEasy
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Author Comment

by:level9tech
ID: 18053704
the user allready has a mailbox tho, so when i goto the exchange tasks my only option is to remove exchange attributes. any other suggestions??
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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 18055340
The ONLY option is "Remove Exchange Attributes"?  

If that's true, then the profile probably was corrupt when it was originally set up.  So, you have a couple of options... you can either remove exchange attributes (which will give you this dire warning that you may further corrupt the entire world... but don't worry, you are only affecting this particular user account) and then run the Exchange Tasks... again to Create Mailbox.  Or, you can delete the AD account and just rerun the Add-User Wizard to create a new one.

If you remove the exchange attributes and then re-add the mailbox it's possible that the mailbox will be created without any email addresses in it.  To fix this, you just need to run the Mailbox Cleanup Agent by expanding First Storage Group > Mailbox Store and right clicking on Mailboxes > Run Cleanup Agent.

Jeff
TechSoEasy
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