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Accepting appointments (Bluedevil?)

https://www.experts-exchange.com/questions/22007294/Accepting-appointments.html

I opened this question a while back but was never resolved. I have now had the opportunity to run a few tests with users not using our exchange server.

It appears that when an external meeting request is sent, regardless as to whether it is sent as plain or rich text, we are unable to accept the appointment. Could it not be a setting on our exchange server which prevents this?

Any help will be much appreciated.

ASKER CERTIFIED SOLUTION

mark-wa

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David Lee

As I said in the previous question, for a meeting request to be seen by Outlook as a meeting request it HAS to be in RTF format. It cannot be plain-text or HTML. If the requests are not showing up as meeting requests, then they are either not in RTF format or they are damaged. Would it be possible for you to save one of these requests as a .msg file (to preserve formatting) and post it somewhere that I can download it and have a look?

mbavisi

ASKER

Where could I post the msg file?

David Lee

mbavisi,

You can post it on EE-Stuff (http://www.ee-stuff.com)

mbavisi

ASKER

I have posted a jpg of the screen that I am seeing

https://filedb.experts-exchange.com/incoming/ee-stuff/1568-test.JPG

David Lee

Look at the window border in the screenshot and you'll see exactly what I'm talking about. It says "test - Message (HTML)". That tells us that the item is in HTML format and therefore cannot be seen by Outlook as a meeting request. The most likely explanation for the item appearing in HTML format is that the sender either is not using Outlook (i.e. they have a mail client that's not capable of sending a properly formatted meeting request) or that their copy of Outlook is not configured to send to the internet in RTF format. There is an Outlook option setting that controls this. Click Tools->Options->Mail Format->Internet Format. Check the Outlook Rich Text options setting. For meeting requests to go out properly this settings needs to be "Send using Outlook Rich Text format".

mbavisi

ASKER

I have requested the person to follow your instructions but it still appears as html. Is it no way something on our exchnage server which is converting emails to html when they arrive

David Lee

I believe there is a setting in Exchange that can be set to disallow items in RTF from going out. There may also be a setting that converts items coming in, but I don't believe it'd convert them to HTML. I believe it would convert them to plain text. HTML items are considered dangerous since they can carry web bugs and other undesireable content, so I doubt that there's an option to convert incoming items into that format. Sorry, I'm not an Exchange expert and I'm not near an Exchange server at the moment to verify this.