Solved

Outlook 2003 Problems after an Exchange 2003 swing migration

Posted on 2006-11-28
6
261 Views
Last Modified: 2008-02-01
I recently completed a swing migration from a Windows 2000 SP4 (not a domain controller) server running Exchange 2003 SP2 (exchangesvr) to a new Windows 2003 SP1 (not a domain controller) server running Exchange 2003 SP2 (exchsvr). The actual migration went very well and appeared to be a total success.

I used the 2 following guides as the main framework for the migration >> http://www.amset.info/exchange/migration.asp >> http://support.microsoft.com/kb/821896/en-us

We have about 120 mailboxes. About half of the computers automatically updated the Outlook profile with the new server name with no issues. The other half have had all sorts of issues that I have spent 2 days trying to fix. Most of the fixes invloved creating a new Outlook profile. We are running Outlook in Cached mode.

We have many users that share their calendars, contacts, and mailboxes with other users. The sharing person's Outlook is working properly, as far as I can tell. When the receivng person clicks on the shared contacts, calendar or mailbox, Outlook crashes (not everytime, but most of the time).

I have recreated profiles and started Outlook with the recommended (by Googling) command line switches - /resetfolders /resetnavpane, .....

We are running Outlook 2003 SP2. Please, can anyone help me figure out this issue?

0
Comment
Question by:wesleyjones
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 26

Accepted Solution

by:
jar3817 earned 250 total points
ID: 18031281
Is the old server still online? When outlook connects to the old server and the mailbox has been movied it'll tell outlook the servername where the mailbox is located. You said this happend correctly on half of the computers but not the other half. I recently did a swing migration similar to yours (with about 600 mailboxes) and I left the original server up for about month after to make sure all the clients had been updated.
0
 
LVL 104

Assisted Solution

by:Sembee
Sembee earned 250 total points
ID: 18031365
Did you move all the accounts at the same time, or was this done over a few days?
I find that additional mailboxes can be problematic. If some mailboxes were moved separately then you could have a confused Outlook - the additional mailboxes do not always redirect themselves correctly and need to be removed and added back in again.

What may also have happened is that the home database entry hasn't updated correctly. Moving the mailbox back to the original server, waiting half an hour or so and then moving it back to the new server can often fix that problem.

Simon.
0
 

Author Comment

by:wesleyjones
ID: 18031488
The old server is still online. Also, all the accounts were moved at the same time.

Where is the home database entry located? Can this be manually changed using the ADSI edit tool?
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:wesleyjones
ID: 18031602
I found the homeMDB and msExchHomeServer entries in the ADSI Edit for a user that is sharing contacts, mailbox, calendar. The entries all point to the new exchsvr.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 18038178
I wouldn't advise manually hacking around in adsiedit, even if the entries do look valid.
If you have an account that is causing a problem, try the move method I outlined above and see if it resolves the issue.

Simon.
0
 

Author Comment

by:wesleyjones
ID: 18049297
After spending 3 hours of testing with Microsoft on the phone. A server reboot fixed everything.

I still had to recreate a bunch of Outlook profiles, but I'm glad the problem is solved.

Thanks for your willingness to help!

Sincerely,

Wesley Jones, CPA, CITP
I.T. Manager
Biltmore Baptist Church
Arden, NC
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question