Unable to print to any printers in branch
Posted on 2006-11-28
Got into work this morning and found out none of the printers in our Auckland branch can print. I can ping all the printers from Sydney, they can ping all the printers internally, but neither of us can access the printers from Internet Explorer. All print jobs are just waiting in the print queue. I have deleted the top job, stopped and restarted the print spool, but the next job in queue just doesn't print. It says printing, but after a while it comes up with a status of error-printing. I have recycled power to one of the printers, but still nothing. So now I deleted all jobs from the queue, stopped and started the spool again, and tried to print a test page. The test page showed up in the queue, but didn't print, and i recieved and error pop up message saying there was an error printing, would you like to print again. I am all out of ideas on this, and think it is very strange since all printers in the branch won't print. Overnight our vpn tunnel to NZ was changed from a Crypto tunnel to GRE with ipsec encryption. I don't think this could have anything to do with the problem, maybe its just a coincidence. Just thought I would put that information in. Any ideas???