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Unable to print to any printers in branch

Posted on 2006-11-28
Medium Priority
Last Modified: 2012-05-05
Got into work this morning and found out none of the printers in our Auckland branch can print. I can ping all the printers from Sydney, they can ping all the printers internally, but neither of us can access the printers from Internet Explorer. All print jobs are just waiting in the print queue. I have deleted the top job, stopped and restarted the print spool, but the next job in queue just doesn't print. It says printing, but after a while it comes up with a status of error-printing. I have recycled power to one of the printers, but still nothing. So now I deleted all jobs from the queue, stopped and started the spool again, and tried to print a test page. The test page showed up in the queue, but didn't print, and i recieved and error pop up message saying there was an error printing, would you like to print again. I am all out of ideas on this, and think it is very strange since all printers in the branch won't print. Overnight our vpn tunnel to NZ was changed from a Crypto tunnel to GRE with ipsec encryption. I don't think this could have anything to do with the problem, maybe its just a coincidence. Just thought I would put that information in. Any ideas???
Question by:tezza80
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LVL 39

Expert Comment

ID: 18033809
It seems quite likely the change to the VPN is causing your problem. I'm assuming that your router was also changed.

One suggestion: make sure the router does not block the ports for LPR (port 515) and raw (port 9100).

Apart from that I have nothing but questions. When you say "but neither of us can access the printers from Internet Explorer", does that mean you can't even access the printer's web page from local PCs? That could imply a problem with a local router in Auckland. At which end of the VPN are these print jobs generated? If generated in Auckland I assume they do not need to pass through the VPN

Author Comment

ID: 18033877
The problem has just been resolved. I originally thought that in Auckland they could not access the printer web page locally, as the person who tried this was on a Citrix terminal, not a stand alone machine. When tested on a stand alone machine, they could access the printer page, which did lead to a VPN problem. As it turns out, when the ipsec was configured, an ACL was somehow added to the configuration, which was restricting any print jobs to go through. I don't know enough about this to explain why, but after removing the ACL, all print jobs starting printing. Thanks for response.
LVL 39

Expert Comment

ID: 18034036
Log a (free) question with Community Support to say you've solved your problem yourself, and request a refund of your points

Author Comment

ID: 18034074
sorry I'm only new to this site.. how do I go about that?

Accepted Solution

CetusMOD earned 0 total points
ID: 18064777
Closed, 500 points refunded.
Community Support Moderator

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