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chekfu

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Looking for a document template to track the changes for IT infrastructure

Dear all

As I have no idea how to start, can you please provide me a template or a link I could find myself. my email address: <email deleted by LHerrou>

I'm only one in-charge IT personnel for the company, I'm now looking for a document which help to keep track the changes and requests from users / departments.

For instance, department requests account creation for email/Windows. Relocation PC. Purchase computer, change the backup schedule time and so on.

Please help!

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DarkXiphoid

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chekfu

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Hi experts,

Perhaps, I want it mostly the type of service request from users/department
The most efficient way would depend on how these calls get to you. Via email or telephone?
If it's email you could easily create a webbased form (based on a template / code) which saves data in a MySQL database (all free).

If it's via telephone I reckon you'd be just as quick when writing it all own in an excel sheet.

What goals are you trying to acchieve anyway?
- Show people how many calls you get?
- Justify hours?
- Justify investments?
- Configuration Management?
- .....

If you want more... you'll need to do more.
If you have the money you could buy a tool.
If you are just looking to log stuff... open notepad and go ahead.

Whether something is viable depends on loads of factors, the goal being the most important.
Seeing it's just you I'd go for excel though. Simple, cheap and it'll work.
You can even create reports with graphs init and stuff...
(no I don't have MS stock)