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Adding Dell (unknown) printers to a windows 2003 RC2 Server

Posted on 2006-11-29
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Last Modified: 2008-01-09
Hello all,

Am hopping some one can help me here.
I am setting up a 2003 print server and have to add about 200 printers to it. about 60% are HP printers and the rest are Dells. several different models of each but the Dells are generaly 3110cn's 5100n etc..
When i add a new printer i do the standered add printer >> loclay printer >> creat a new port ...

now at this point if it is a HP prineter i am adding i can chose hpjetdirect port, or standered tcp/ip port and after that it will detect the printer and ask me for the drivers.

however with the dell printers i chose standered TCP/ip port and click next. it then comes up saying there is an unknown device and i have to chose generic network card. Before i can install the drivers.

Sorry i hope you can follow all this.
Also Dell printers are not detected if you run 2003 rc2's automatic install of Printers?
So my questin is, is it possible to install a standered dell printer port on the server so that it automatical can detect it when i am trying to add Printers to the server. And is there any way for me to get 2003 RC2 to detect these printers when it runs a printer discovery?

Thank you for your help
Aaron
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Question by:JaneArcher1
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Expert Comment

by:hdhondt
ID: 18043041
The message about selecting a network card type usually comes up when Windows can't find the printer on the network: either the IP address is wrong, or the printer has LPD/LPR/Port 9100 disabled.
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by:JaneArcher1
ID: 18043731
not wrong ip address as i can still add the printer by choseing the generic network card option. and it happens with only dells. any hp printer i add works fine?

but i will check the disabled ports idea. however all of thoses are currently enabled on the printer i am looking at right now?
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Author Comment

by:JaneArcher1
ID: 18043781
nope all i get is "The detected device is of unknown type"
Please check the device is correctly configered?
then i can chose generic network card.

However HP printers are all working fine.
With 100+ hp printers all working perfectly, and 60+ Dell printers which none of them work, i think this is some thing spercific to Dell printers?
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by:JaneArcher1
ID: 18083971
NO one got any more ideas ?
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Accepted Solution

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hdhondt earned 500 total points
ID: 18097464
I'm sorry, but support for Dell printers is very hard to find, from Dell or any other website.

It sounds as if Dell are doing something odd with their network cards. Certainly Dell is not in the list of cards recognised by Windows. Instead of using a Generic card, I would try clicking on the "Custom" button, select "LPR" instead of "Raw" protocol, and use "/prt0" as the queue name - at least that's the name I found on

http://www-1.ibm.com/support/docview.wss?uid=nas1b49aa3cf3ce97d0d862565c2007d4393

LPR is a much older protocol than Raw (it goes back to BSD Unix days) and tends to be more reliable than Raw in my opinion, especially in unknown circumstances like this. If you install the printer using Del''s installation CD, what kind of port does that create? And, more importantly, having done that, does Dell then appear int the list of recognised ports?
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