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automatically routing faxes over the internet

Posted on 2006-11-29
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Last Modified: 2010-04-13
Hi,

I have a client who has a small satellite office in another country to their main operations. The office is often unmanned and they would like all faxes received to the fax number at that office be rerouted via the internet to their primary location. They must retain use of the fax number at that office. I am looking for suggestions for an appliance that could do this.
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Question by:stablerm
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IPKON_Networks earned 1000 total points
ID: 18036701
Assuming the following :

the remote office has dedicated PSTN phone line for incoming faxes
The remote office has network link (WAN VPN maybe) to main office
Remote office fax machine can be linked to a networked PC or server. If not, then a new fax server may be required.

If you connect the fax machine to a networked PC, or use a PSTN card in a PC for incoming faxes, then the PC storage location can be a file share on the main office network. If you want a more sophisticated solution, then you can set up LCR (least cost routing) across the network by linking fax servers together. Therefore, the remote office fax server receives the fax locally. The fax server has a configurable switch that will transfer the fax internally across the LAN/WAN to another fax server in the main office. This will then either be accessable via a client or print directly onto a main office printer.

RightFax is an example of a fax server solution but there are many out there.

Alternative PSTN solution would be to set up a call divert on the fax phone number for inbound calls to send them to another fax machine (main office). This will cost you per inbound fax, but may be cheaper and easier to manage than a fax server solution. Outbound faxing will remain as the outbound calls will still work.When office of occupied, the phone number dirvert is cancelled. This can be diverted / cancelled by a user calling a specific number in the remote office.

If only one office, then I would use the Phone number divert option. If you have many fax machines and looking to reduce overheads, then fax server is a good ROI if planned properly.

Hope this helps
Barny
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