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Suddenly slow internet on all computers

Posted on 2006-11-29
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Last Modified: 2013-12-14
Ok, This all started on Monday November 27, 2006.

When I came into the office everyone was complaining about a slow internet connection. There are pages that take forever to load and certain websites will take an hour or more to display what takes less then a minute at home. This is true for all computers on the network(there are 5 total). I'm at a loss as to what it might be. I'm looking for some ideas to try, any ideas.

Some more information.
I'm behind a linksys BEFSR81 router. I have a DSL connection that was upgraded by my isp about 3 weeks ago. I thought this might be the problem and so contacted them and their only advice was to reset the router which I did and still no luck. I've run a few Broadband speed tests. Averageing 10kb/s dl, and 250kb/s ul. Obviously somethings up. Further not every webpage is affected, some will load normally. I can do a google search at the same speed as normal, I can surf this site as if normal as well. So any advice?
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Question by:ben_stilwell
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ElrondCT earned 125 total points
ID: 18037307
I'd first test a single computer, connected directly to the DSL modem, which you are certain is clean of spyware and other issues. If that still gives the extremely slow download, I think the issue is an ISP matter. If it works at normal speed, then put the router back in the equation, but disconnect all computers except the one test machine. If you're bogged down now, the router is at fault. If not, plug in one computer at a time until you see which one is causing the problem. In that case, my guess would be a spyware issue.

Your comment that some sites seem to work at normal speed, though, is very puzzling. While that could be a sign of a spyware infestation, I'd expect that to affect a Google lookup, since that would seem to me to be a prime target. That makes me uncertain as to the cause of your problem. However, I do still think trying a connection without the router is an essential next step, since it will indicate whether the problem is on your end or with the ISP.
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by:ben_stilwell
ID: 18037841
Direct connection is working fine, I'm pretty sure that the problem lies with the router. I'll try connecting a single computer once I get a chance, thanks for the help.
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Author Comment

by:ben_stilwell
ID: 18038003
And its bogged down on one computer. I even did a full reset of the router. I wonder if I can find another one around here.
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by:ElrondCT
ID: 18038186
Assuming that's the same computer that you tested without the router and worked fine, it definitely looks like a router failure. It happens. Fortunately, they're cheap.
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Author Comment

by:ben_stilwell
ID: 18038201
I upgraded the firmware and it appears to be working. Good enough for me anyway.
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by:ElrondCT
ID: 18038234
Glad to hear it was such a simple fix. Firmware upgrade certainly beats a new purchase. My apologies for not thinking about that.
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