Office Install Problem

Posted on 2006-11-29
Medium Priority
Last Modified: 2007-10-18
When I click on word or excel Office tries to install something.  It goes thru part of the install and than gives a messages that says "Installation Error: File not found.  A required installation file w2561405.cab could not be found."  I have a browse button and when i point it to my office CD is still doesn't work.  I downloaded the file and placed it on the hard drive.  Still no luck.  I can not un-install, re-install or even open any office applications.  

Please help.

This is for Office 2003.  I can install more service paks but it still doesn't help opening the apps.
Question by:shermeta
LVL 81

Expert Comment

ID: 18039074
Hi shermeta,
I suspect that Office may have originally been installed from the network--and the installer is still looking in that same location for your .cab file. If the install point has been moved (or remapped), then you will have trouble until you use the Locl Installation Source tool that Microsoft makes available.

If you have trouble installing updates, make sure you are logged in as an administrator of your computer. You may also want to review the discussion here (applies to Office 2003 where you moved the installation source, or deleted the MSI file): http://support.microsoft.com/kb/903776/en-us   This article gives a link for LisTool.exe, a program that allows you to disable or update the Local Installation Source -- thereby allowing the updates to proceed properly.

You will also find that the full-file version of the Office updates provides a greater chance of success (including many times when the normal updater fails). It also avoids the need to insert the Office CD-ROM. The drawback, however, is a much larger download size.

You can download full-file versions of the Office updates from these web pages:
Office 2003           http://www.microsoft.com/office/orkarchive/2003ddl.htm

For the full-file version of the Office 2003 Service Release 2, see the link at the bottom of this page: http://www.microsoft.com/downloads/details.aspx?FamilyId=57E27A97-2DB6-4654-9DB6-EC7D5B4DD867&displaylang=en

You can get a CD with the patches from Microsoft: http://office.microsoft.com/en-us/FX010383631033.aspx

If all else fails, and you resort to uninstalling Office, then you may also need to use the Windows cleanup utility to remove the registry entries: http://support.microsoft.com/kb/290301/en-us

Hoping to be helpful,


Author Comment

ID: 18039129
The install was orginally done from the CD drive.  I am real sure of this because it wasn't that long ago and I don't have a network in place.  I can install updates, I just can't open the program because it is trying to install something.  I would even be willing to manually uninstall office i'm just not sure how because i'm sure the regestry is full of office entries.  I have even tried a system restore but still fails to open the program.  Again.  The orginal install was done from the CD and it does give me the ability to browse to where ever i want for tha cab file but even when i point it to a location the file is in, it fails as if it can't find the file at all.

LVL 18

Expert Comment

ID: 18041194
In addition to the links Brad provided you might find this one useful.

Office Removal Wizard

Hope that helps.

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Accepted Solution

shermeta earned 0 total points
ID: 18045005
Thanks for your help.  I have the problem figured out I think.  Bad hard drive.  :(  ChkDsk can not complete because of problems with the hard drive.  I guess that's the problem.  Well thanks for your help anyway.


Author Comment

ID: 18045313
This web site is awesome.


Expert Comment

ID: 21693202
I also had this problem but none of the answers solved it.  I finally found an answer on one of Microsoft's forums.  This may help others who can find a solution:

LVL 81

Expert Comment

ID: 21693356
Since there were four different solutions suggested in the Microsoft forum link you posted, which one worked for you?

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