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Windows automatic updates not working

Posted on 2006-11-29
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Last Modified: 2008-01-09
After running fine for 18 months Windows automatic updates on server 2003 has stopped working. I can't even use the Windows update site. On the site i get the following error:
"The website has encountered a problem and cannot display the page you are trying to view."

The update log shows:
2006-11-29      09:23:55      1320      184c      AU      #############
2006-11-29      09:23:55      1320      184c      AU      ## START ##  AU: Search for updates
2006-11-29      09:23:55      1320      184c      AU      #########
2006-11-29      09:23:55      1320      184c      AU      <<## SUBMITTED ## AU: Search for updates [CallId = {F34891AE-44EB-4FCB-87EE-1B2315CCA11D}]
2006-11-29      09:25:05      1320      23e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
2006-11-29      09:25:05      1320      23e8      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
2006-11-29      09:29:06      1320      23e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
2006-11-29      09:29:06      1320      23e8      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
2006-11-29      09:29:06      1320      23e8      Misc      WARNING: DownloadFileInternal failed for http://update.microsoft.com/v6/microsoftupdate/redir/muredir.cab: error 0x80190191
2006-11-29      09:29:06      1320      23e8      Agent        * WARNING: Failed to synchronize, error = 0x80244017
2006-11-29      09:29:07      1320      23e8      Agent        * WARNING: Exit code = 0x80244017
2006-11-29      09:29:07      1320      23e8      Agent      *********
2006-11-29      09:29:07      1320      23e8      Agent      **  END  **  Agent: Finding updates [CallerId = MicrosoftUpdate]
2006-11-29      09:29:07      1320      23e8      Agent      *************
2006-11-29      09:29:07      1320      23e8      Agent      WARNING: WU client failed Searching for update with error 0x80244017
2006-11-29      09:29:07      1320      23e8      Agent      *************
2006-11-29      09:29:07      1320      23e8      Agent      ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
2006-11-29      09:29:07      1320      23e8      Agent      *********
2006-11-29      09:29:07      3620      2dc      COMAPI      >>--  RESUMED  -- COMAPI: Search [ClientId = MicrosoftUpdate]
2006-11-29      09:29:07      3620      2dc      COMAPI        - Updates found = 0
2006-11-29      09:29:07      3620      2dc      COMAPI        - WARNING: Exit code = 0x00000000, Result code = 0x80244017
2006-11-29      09:29:07      3620      2dc      COMAPI      ---------
2006-11-29      09:29:07      3620      2dc      COMAPI      --  END  --  COMAPI: Search [ClientId = MicrosoftUpdate]
2006-11-29      09:29:07      3620      2dc      COMAPI      -------------
2006-11-29      09:29:07      3620      e68      COMAPI      WARNING: Operation failed due to earlier error, hr=80244017
2006-11-29      09:29:07      3620      e68      COMAPI      FATAL: Unable to complete asynchronous search. (hr=80244017)
2006-11-29      09:33:08      1320      23e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
2006-11-29      09:33:08      1320      23e8      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
2006-11-29      09:37:09      1320      23e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
2006-11-29      09:37:09      1320      23e8      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
2006-11-29      09:41:10      1320      23e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
2006-11-29      09:41:10      1320      23e8      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
2006-11-29      09:45:11      1320      23e8      Misc      WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190191
2006-11-29      09:45:11      1320      23e8      Misc      WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190191
2006-11-29      09:45:11      1320      23e8      Misc      WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v6/windowsupdate/redir/wuredir.cab: error 0x80190191

I searched Microsoft's site for these errors with no luck. Can anyone help?
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Question by:mathewmc
15 Comments
 
LVL 9

Expert Comment

by:trenes
ID: 18039770
Hi mathewmc,

Is this client side? or Server Side? Are you using WSUS?
If yes on the WSUS question how is the GPO setup for updates?
Have you run clientdiag.exe on a client?

Cheers!
regards,

Trenes
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Author Comment

by:mathewmc
ID: 18040412
I am not using WSUS. The automatic update utility on this server, running server 2003 standard, no longer works. Nor does going to the Windows update site.
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Author Comment

by:mathewmc
ID: 18071784
Since I have not got any further posts, nor I have I found an answer on other sources, I increased the points on this.
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LVL 9

Expert Comment

by:trenes
ID: 18071895
Have you tried this MS article.
http://support.microsoft.com/kb/896226
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Author Comment

by:mathewmc
ID: 18078711
This is not XP, it is not behind a firewall and there are no proxyservers. It is Windows Server 2003 standard. It does use the Windows firewall. However, when I disable the firewall automatic updates still do not work.
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Author Comment

by:mathewmc
ID: 18119776
It doesn't look like anyone can answer this. Even with that being the case, I would like to keep this issue open so when I do find an answer I can post it here incase some one else has this problem.
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Expert Comment

by:trenes
ID: 18120600
Try resetting the IUSR password.
Here is an article on how to do it.
http://www.windowsitpro.com/Article/ArticleID/48361/48361.html
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Author Comment

by:mathewmc
ID: 18141198
That didn't do it.
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Author Comment

by:mathewmc
ID: 18354775
I would like to leave the question open. I have an open ticket with Microsoft and when the issue is fixed I would like to post the solution here for other members to find. I would rather they not have to pay Microsoft to fix this they way I have.
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Author Comment

by:mathewmc
ID: 18767917
This issue was fixed after applying Windows 2003 SP2.

It is available at http://www.microsoft.com/downloads/details.aspx?FamilyID=95ac1610-c232-4644-b828-c55eec605d55&DisplayLang=en

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Expert Comment

by:Gitcho
ID: 24797594
I just ran across this same error, and was able to get www.windowsupdate.com to pull down updates by doing the following:

- stopping the "Background Intelligent Transfer Service" service
- stopping the "Automatic Updates" service
- remove the <c:\windows\SoftwareDistribution> directory and all subdirs
- start BITS and Auotmatic Updates services

Tried windowsupdate website again and it worked like a charm.
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