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Hanging App (1002)

Posted on 2006-11-29
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Last Modified: 2010-04-18
We have a client who runs our application on one of their servers (they are only one out of around 20) and they constantly keep getting 1002 errors in the event viewer. Is there anyway to successfully diagnose why an application constantly hangs on a machine? This is the only server we've ever seen this Hanging app error on. Thanks!
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Question by:JonCardona
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5 Comments
 

Author Comment

by:JonCardona
ID: 18053082
I've increased the points to 500 because I really desperately need help with this. I've tried everything and cannot seem to find anything.  
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Expert Comment

by:Steve Knight
ID: 18066902
Which 1002 error is it --- loads of different subsystems give this error code out:

http://www.eventid.net/display.asp?eventid=1002
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Accepted Solution

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Steve Knight earned 500 total points
ID: 18066920
I guess it is obvious having re-read the Q properly this time and it being your own app, i.e. this one is the error:  http://www.eventid.net/display.asp?eventid=1002&eventno=1522&source=Application%20Hang&phase=1 and the suggestions there aren't that helpful?


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Author Comment

by:JonCardona
ID: 18078340
I read through the suggestions (this one in particular, "There is no clear definition of an application hanging. Typically the application is "busy" with some processing. However from a user's perspective, the application has stopped responding. The idea is to periodically detect if the application is still responding in a timer and depending on application logic, the target application can be killed or other necessary action can be taken.") and it turns out that like he said, the program wasn't really frozen, just timing out on a DB query on an unindexed table. Thanks for the link, they helped me to look at other things.
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Expert Comment

by:Steve Knight
ID: 18078601
OK, cheers for selecting the answer then!
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