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Shared Calendar folder not found

Exchange 5.5 and outlook 2003

I shared Calendar folders for 4 users using their outlook to be accessed by a 5th user. It worked fine the first day. But now one of the folders can not be displayed. When the check box to display the calendar is clicked it says "The calendar folder could not be found".  I undid and redid the sharing but no luck. The folders for the other users continue to work. Please help.

Thanks.
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occr
Asked:
occr
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1 Solution
 
occrAuthor Commented:
Now it's down only one of the 4 folders working.  The rest 3 do not work.  I increased the points to 500.  

Thank you.
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FrankcoCommented:
Hi occr,

Right click on the calendar folder and choose properties.Check the permissions.
If it's a subfolder, check the parent folder's permissions.

Are you using cache mode? If so, uncheck cache mode and test.
If this works, you will have the Exchange admins move your store to a new location on the server.

Or, have the admins check for the latest service packs.
http://support.microsoft.com/kb/885924/

cheers,
frankco
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occrAuthor Commented:
As I mentioned in my question initially all folders worked fine and then stopped working.

Permissions are fine, cache mode is not used.  

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FrankcoCommented:
Hi occr,

Do any of the users have their email delivered to a pst?
Probably not but, thought I would check.

If the permissions are okay and they do not use cache mode, I'll have to do some research.

I know you said the permissions are fine but, I have to ask. If you right click on the mailbox in the navigation window and check the security on the view, do the names of the other users show up?

How are you giving the permission? Is it a group or individually?

Is this a mixed environment, Windows 2000 and Windows 2003?

cheers,
frankco
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occrAuthor Commented:
No. All are Exchange based mailboxes.

I am not using a group. I am using individual names and the names do show up.  I am only giving read-only (reviewer) permissions.

Yes, DC is Win 2003 and the Exchange 5.5 is on a Win 2k machine.

The strange thing is that it initially worked and then stopped working.

Thanks.
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FrankcoCommented:
Hi occr,

Yes it is strange. There seems to be a lot of cases were this a happens but, when in cache mode. In these cases, everything was working fine and then stops. If you delete the .ost file, everything works for a short while and stops again.

Anyway, lets try a couple of things while I research this. You may have already done some of these.

Safe Mode:
Click the Start button and type this in the Open box field. Please add the quotes.

"C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /safe

If that works check your addins:
In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

These addins are safe:
Delegate Access
Deleted Items Recovery
Exchange Extensions commands
Exchange Extensions property pages

Clean the views: Note: this will remove any custom views you have.
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /cleanviews
4. click on OK

cheers,
frankco
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occrAuthor Commented:
I tried the safe mode and it does not work. I only have the 4 addons you listed plus OutlookSync.

Cleaning the views didn't help either.

Here is something interesting I realized.  Of the 4 shared calendars, 3 have stopped working and 1 keeps working. The mail boxes (the whole mail box) for the 3 users whose calendars are no longer accessible were previously accessed by this user. The 4th user's mail box whose calendar continues to be accessible was never accessed by this user before.  So I created a new outlook profile hoping to start fresh but outlook behaved just like the existing profile.  It already had the shared calender check boxes. I think it coiped some of the settings from the existing profile since it's the same user.

Is there a way to purge oulook configuration w/o creating a new user network login account?
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occrAuthor Commented:

I have fixed this problem by giving the user access (Permission Level: Reviewer) to the Outlook root folder (Outlook Today - User Name or Mailbox - User Name). This access does not propagate down to the sub-folders (Contacts, Inbox, etc.) automatically.  Then making sure only the Calendar folder is shared.
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Computer101Commented:
PAQed with points refunded (500)

Computer101
EE Admin
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