Solved

Shared Calendar folder not found

Posted on 2006-11-29
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Last Modified: 2008-01-09
Exchange 5.5 and outlook 2003

I shared Calendar folders for 4 users using their outlook to be accessed by a 5th user. It worked fine the first day. But now one of the folders can not be displayed. When the check box to display the calendar is clicked it says "The calendar folder could not be found".  I undid and redid the sharing but no luck. The folders for the other users continue to work. Please help.

Thanks.
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Question by:occr
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Author Comment

by:occr
ID: 18057399
Now it's down only one of the 4 folders working.  The rest 3 do not work.  I increased the points to 500.  

Thank you.
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LVL 18

Expert Comment

by:Frankco
ID: 18062984
Hi occr,

Right click on the calendar folder and choose properties.Check the permissions.
If it's a subfolder, check the parent folder's permissions.

Are you using cache mode? If so, uncheck cache mode and test.
If this works, you will have the Exchange admins move your store to a new location on the server.

Or, have the admins check for the latest service packs.
http://support.microsoft.com/kb/885924/

cheers,
frankco
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Author Comment

by:occr
ID: 18070218
As I mentioned in my question initially all folders worked fine and then stopped working.

Permissions are fine, cache mode is not used.  

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LVL 18

Expert Comment

by:Frankco
ID: 18072896
Hi occr,

Do any of the users have their email delivered to a pst?
Probably not but, thought I would check.

If the permissions are okay and they do not use cache mode, I'll have to do some research.

I know you said the permissions are fine but, I have to ask. If you right click on the mailbox in the navigation window and check the security on the view, do the names of the other users show up?

How are you giving the permission? Is it a group or individually?

Is this a mixed environment, Windows 2000 and Windows 2003?

cheers,
frankco
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Author Comment

by:occr
ID: 18073020
No. All are Exchange based mailboxes.

I am not using a group. I am using individual names and the names do show up.  I am only giving read-only (reviewer) permissions.

Yes, DC is Win 2003 and the Exchange 5.5 is on a Win 2k machine.

The strange thing is that it initially worked and then stopped working.

Thanks.
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LVL 18

Expert Comment

by:Frankco
ID: 18073441
Hi occr,

Yes it is strange. There seems to be a lot of cases were this a happens but, when in cache mode. In these cases, everything was working fine and then stops. If you delete the .ost file, everything works for a short while and stops again.

Anyway, lets try a couple of things while I research this. You may have already done some of these.

Safe Mode:
Click the Start button and type this in the Open box field. Please add the quotes.

"C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /safe

If that works check your addins:
In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

These addins are safe:
Delegate Access
Deleted Items Recovery
Exchange Extensions commands
Exchange Extensions property pages

Clean the views: Note: this will remove any custom views you have.
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /cleanviews
4. click on OK

cheers,
frankco
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Author Comment

by:occr
ID: 18086856
I tried the safe mode and it does not work. I only have the 4 addons you listed plus OutlookSync.

Cleaning the views didn't help either.

Here is something interesting I realized.  Of the 4 shared calendars, 3 have stopped working and 1 keeps working. The mail boxes (the whole mail box) for the 3 users whose calendars are no longer accessible were previously accessed by this user. The 4th user's mail box whose calendar continues to be accessible was never accessed by this user before.  So I created a new outlook profile hoping to start fresh but outlook behaved just like the existing profile.  It already had the shared calender check boxes. I think it coiped some of the settings from the existing profile since it's the same user.

Is there a way to purge oulook configuration w/o creating a new user network login account?
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Author Comment

by:occr
ID: 18126524

I have fixed this problem by giving the user access (Permission Level: Reviewer) to the Outlook root folder (Outlook Today - User Name or Mailbox - User Name). This access does not propagate down to the sub-folders (Contacts, Inbox, etc.) automatically.  Then making sure only the Calendar folder is shared.
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Accepted Solution

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Computer101 earned 0 total points
ID: 18410393
PAQed with points refunded (500)

Computer101
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