Solved

Outlook loses incoming mail settings every time

Posted on 2006-11-30
3
288 Views
Last Modified: 2010-04-08
I have a user whose outlook loses their incoming mail settings everytime they shut down their computer.  Basically the correct setting is incoming.verizon.net, but it gets changed to 127.0.0.1 and they have to manually go into their account settings and change it back.  Running verizon's mail fix took only fixes it for that session, the next time they restart the program it reverts back to the default 127 address.  The outgoing settings never change.  User has XP pro SP2.
0
Comment
Question by:richgirlmp
  • 2
3 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 18045938
Greetings, richgirlmp !

Sounds like an antivirus or antispam program is overwriting the incoming server to route the email through its program.  Incoming should still work, but a bit slower.

If you do not want the antivirus program overwritting the setting, disable virus check of incoming mail. Do the same if antispam program is doing the overwriting.

Best wishes!
0
 
LVL 97

Expert Comment

by:war1
ID: 18070552
richgirlmp,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:richgirlmp
ID: 18071354
war1- Got a chance to look at the problem yesterday.  It turns out that McAffee Anti-Spam was causing the problem.  You were right- thanks for your help.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve DNS query failed errors for Exchange
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question