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ARCserve Manager " Failed to create empty document"

Posted on 2006-11-30
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Last Modified: 2013-12-03
Windows Server 2003 R2, Arcserve R11.5SP2
Connection to server via remote desktop

Manager opens but then fails with message
 Brightstor ARCserve Backup
 Failed to create empty document

Works fine when not using remote desktop connection i.e. when using the direct server session

The site is far away and I need the remote functionality

Thanks Iain

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Question by:iainc
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Expert Comment

by:dovidmichel
ID: 18048024
Have someone at the remote location try it to see if it is related to remote desktop.

Leave the manager closed, stop the Job Engine, rename the subdirectory 0000001.qsd.
Then startup the Job Engine and the Manager.
If that work there is either a corrupt job in the queue or the queue itself.

 
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Author Comment

by:iainc
ID: 18051729
It is definitely related to remote desktop. See my otiginal post - it works fine when accessed directly at the server. Will try renaming the subdirectory and let you know. Thanks
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Expert Comment

by:dovidmichel
ID: 18052916
Sorry that was not clear to me. That being the case run the ARCserve Manager on your local system and select the remote system to see if it works.
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Author Comment

by:iainc
ID: 18052975
The server with Arcserve is at location A.
If I run Manager in the server session at A it works fine


If I am at location B, connect to the server at A with my laptop using remote desktop and then run Manager in the laptop session - it fails.

Thanks
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Expert Comment

by:dovidmichel
ID: 18053424
I was thinking from running the Manager from location B and selecting the ARCserve server at location A.

You can select to just install the Manager but if you are running XP Home on the laptop it is not an option.

Check the ARCserve\temp directory, it should be empty when there are no jobs running.  
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Expert Comment

by:OnvioAdmin
ID: 18058022
I believe this is an IE7 issue!
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OnvioAdmin earned 750 total points
ID: 18058032
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