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new email is not bold in outlook

helps

i got 1 user that have this problem his new email in the inbox is not bold. how can i make the new email bold again like it should've been.
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xcsvx
Asked:
xcsvx
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1 Solution
 
meintsiCommented:
VIEW - ARRANGE BY - CURRENT VIEW - CUSTOMIZE CURRENT VIEW - AUTOMATIC FORMATTING - UNREAD MESSAGES
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xcsvxAuthor Commented:
ok let me try that see if it works.
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xcsvxAuthor Commented:
ok nope it did not work  new email is still not bold.
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meintsiCommented:
So the formatting for the unread messages is set to bold and the rule is checked?
And if you right-click a message and select "Mark as unread"  it does not show is the font type set above?

Is the user using the preview pane?
Have to tried to reset the view being used?
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xcsvxAuthor Commented:
no hes not using the preview pane
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xcsvxAuthor Commented:
ok i got it to work
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