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Mail falling iin junk folder

We  have users that all of a sudden have a certain email address (our scanner email addy, which scans and sends PDF to email) fall into the junk email folder. I had to individually tell each user to add that particular email sender to the safe sender list. Is there site wide rule I can put place so it doesn't fall in the junk email folder?
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shankshank
Asked:
shankshank
2 Solutions
 
LeeDerbyshireCommented:
What are you using as your junk mail scanner?
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shankshankAuthor Commented:
exchange 2003

trend also runs
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LeeDerbyshireCommented:
It may be Exchange's own Intelligent Message Filter that is blocking the mail.  In your Exchange System Manager, go to Global Settings, and look at Message Delivery properties.  On the Connection Filtering tab, click Accept, and add the IP address of the computer that sends the emails.  Save the changes.  Now look at the properties of your Default SMTP Virtual Server (under Servers/<servername>/Protocols/SMTP).  On the General tab, click Advanced, then Edit, then enable Apply Connection Filter.  Again, save the changes.  This should stop IMF from moving the emails.  I don't know enough about Trend to say if it does junk mail filtering, or how to configure it if it does.
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rakeshmiglaniCommented:
implement outlook 2003 template for global junk filter rule

check the following

http://office.microsoft.com/en-us/ork2003/HA011402621033.aspx and http://office.microsoft.com/en-us/ork2003/HA011402631033.aspx
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MATTHEW_LCommented:
If this is an internal applicaton that is using an email address @yourdomain.com to send email the problem is authentication.  Internal emails will always be marked as -1 by IMF.  Other emails will be 0 - 9.  If you can have the application authenticate before sending email, the emails will not end up in the junk email folder.
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