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Outlook and word slow to attach files from desktop and other locations
In outlook and word when users are trying to add an attachment to an email from desktop the program freezes,then after a considerable amount of time the attachment appears. When the attachment is finally added the new message is minimized automatically.
Have you run a virus scan and/or installed any service packs or updates?
normally when you attach files to an email outlook will try to serach for all possible connected Drives for you to choose. In that case if some of the mapped drives are no longer exist or the remote side is not online, the "search" will take a longer time. so what you can do is to reduce the number of mapped drives or to disconnect those that is not in use/not functioning.
I also found that if the drive is mapped to another PC, not a server, the serching time will also take a bit longer than usual.
Other possibilities are, network connection, and DNS problems.
try using a switch other other than a hub can help improving this situation. Problemed DNS server can cause some delay on resolving hostname as well.
I also found that if the drive is mapped to another PC, not a server, the serching time will also take a bit longer than usual.
Other possibilities are, network connection, and DNS problems.
try using a switch other other than a hub can help improving this situation. Problemed DNS server can cause some delay on resolving hostname as well.
ASKER
W_H
The updates for the users were done locally. I disconnected all mapped drives and still it took a long time to attach from desktop, word, and my computer comes up with the flashlight, searching. it also freezes and when you try to end the program it never ends.
The updates for the users were done locally. I disconnected all mapped drives and still it took a long time to attach from desktop, word, and my computer comes up with the flashlight, searching. it also freezes and when you try to end the program it never ends.
ASKER
cogitate4u
I have ran the virus scan and nothing was found. The only updates were from the Microsoft update page.
I have ran the virus scan and nothing was found. The only updates were from the Microsoft update page.
If you're working locally with no mapped drives, maybe it is a hard drive issue. Check the hard drive with the windows utilities like scan disk and defrag it too. Maybe it's a response time issue with the disk drive.
ASKER
Rob132332
This issue occurs on more than one user on the network. What do you suggest to try?
This issue occurs on more than one user on the network. What do you suggest to try?
ASKER
Rob132332
The network is resonably fast. The drives are all in use and the files are not large at all. I tried to attach a blank word document just as a test and still it took a long time.
The network is resonably fast. The drives are all in use and the files are not large at all. I tried to attach a blank word document just as a test and still it took a long time.
Hi again - it's interesting that the network is speedy and the size of the file doesn't matter. Do you get the same result (slow response) if you insert the attachment by dragging and dropping the file into the open email window?
ASKER
Rob132332
I don't get the same result if I Insert attachment by dragging and dropping.
I don't get the same result if I Insert attachment by dragging and dropping.
Three more ideas:
Is Outlook 2003 set up to use Cached Mode?
And, try to clear your temp folders, and history, and see if the traditional attaching method that you indicated is slow becomes faster.
Also, what antivirus software are you running?
Is Outlook 2003 set up to use Cached Mode?
And, try to clear your temp folders, and history, and see if the traditional attaching method that you indicated is slow becomes faster.
Also, what antivirus software are you running?
ASKER
Rob132332
We are on an exchange server, Cached mode with Mcafee for antivirus. We have tried clearing the temp foldersand history but, still no difference.
We are on an exchange server, Cached mode with Mcafee for antivirus. We have tried clearing the temp foldersand history but, still no difference.
My guess is that it's your antivirus software. Could you try disabling it and see what happens?
ASKER
Rob132332
I disabled it and I got no difference.
I disabled it and I got no difference.
I am thinking of the network equipments of your exchange server at the moment if there is nothing to do with Client side as you got the same result no matter what you ahve done on both application and client side.
troubleshooting:
first directly connect a PC/laptop to the netowrk switch which the Exchange server is connecting to to check if its the same or not.
Probably its the same in your case, then try using different switch/cables, swap around to see if theres any differences.
If it still got problems I suggest to try to add another network card on your exchange server and see how it goes with the new connection.
If the problem still occurs, then it migh thave some problem on the exchange database mdb. try to do a defrag after a full backup.
troubleshooting:
first directly connect a PC/laptop to the netowrk switch which the Exchange server is connecting to to check if its the same or not.
Probably its the same in your case, then try using different switch/cables, swap around to see if theres any differences.
If it still got problems I suggest to try to add another network card on your exchange server and see how it goes with the new connection.
If the problem still occurs, then it migh thave some problem on the exchange database mdb. try to do a defrag after a full backup.
Some users have this symptom, and some don't? Maybe it is a profile issue? Have you tried to re-create a user's profile?
ASKER
Rob132332
Some users have this and some don't. I recreated my profile and still no change. I disconnected myself from the network, restarted my and tried an attachment from desktop, it attached instantly so it's safe to say it is not the network or the exchange server, right.
Some users have this and some don't. I recreated my profile and still no change. I disconnected myself from the network, restarted my and tried an attachment from desktop, it attached instantly so it's safe to say it is not the network or the exchange server, right.
I'm still thinking on this one. Have you solved it yet?
ASKER
Rob132332
This is still an ongoing problem.
This is still an ongoing problem.
I sent this off to a friend who may be able to help. I will keep you posted.
ASKER
Rob132332
I really appreciate that.
I really appreciate that.
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The ideas are emptying the OLK folder, etc...
ASKER
Rob132332
I tried empting the temporary internet folder and the user was able to attach from all locations. I then tried the same for myself and am still unable to attach from desktop.
I tried empting the temporary internet folder and the user was able to attach from all locations. I then tried the same for myself and am still unable to attach from desktop.
Ok, just to clarify, did you delete the Outlook.ost file? Also, I understand that you cleared the Temp Internet Files, but did you delete all files in the user's OLK folder? Those two specific items are different than emptying the temporary internet folder. Let me know.
ASKER
Rob132332
I deleted the outlook.ost file, i cleared the temp internet files and i also deleted the olk folder. The other user that i did this for was able to attach, but i am still unable to.
I deleted the outlook.ost file, i cleared the temp internet files and i also deleted the olk folder. The other user that i did this for was able to attach, but i am still unable to.
Well, at least we got one to work!
After trying all of the suggestions above, and knowing that one user's issues have been solved, I'd suggest re-installing Outlook to see if that resolves the issue on your pc. Let me know.
After trying all of the suggestions above, and knowing that one user's issues have been solved, I'd suggest re-installing Outlook to see if that resolves the issue on your pc. Let me know.
Hi - Thanks for the points and the grade!
Also, how large are the files that are being attached? Try a small test word doc and see if the response is the same. You could also try to upload this test file from different places (C: drive, a mapped network drive) and see if the response is the same. Good luck.