OL2003 - pfbackup will not run with additional users on same machine

Hi Experts

Here's an odd one.
When an XP workstation has its 1st user added (as a local account but on a domain) and Outlook is run, we install the PST backup utility "pfbackup".

However, if a 2nd user is then added at a later date, "backup" is nowhere to be found on the file menu.

In the Add-ins - it is listed but without the check mark in the box. It is possible to put a tick in, but then on closing and re-opening, the tick has gone.

On an attempted install/reinstall of pfbackup - it tells of an already installed pfbackup and that it has to uninstall this version 1st.
Clikcing ok, it seems like it unistalls and reinstalls then completes with the usual "congratulations" or whatever it is.

However, we are back to the same scenario as 1st mentioned......

Also if removed 1st in add-in's, still the same.

Finally, if we then log out and log back in to the very 1st user to use Outlook with the backup - there it is!!!

Any ideas? Is this utility purely a 1 user per XP utility?

Many thanks

Nick
LVL 13
Nick DennyAsked:
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FrankcoConnect With a Mentor Commented:
Hi seriousnick,

1. Locate the Outbak.dll ( Do a search for it before starting this process )
2. Open Outlook
3. Go to menu "Tools->Options"
4. Select the "Other" tab
5. Press the "Advanced" Button in the "General" group on this dialog
6. Press the "COM Add-Ins..." button
7. Press the "Add" button
8. Navigate the displayed dialog window to the Outbak.dll
9. Select the Outbak.dll
10. Press the "Ok" button

If should appear now.

cheers,
frankco


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Nick DennyAuthor Commented:
Addendum:  this has happened on several machines so is not isolated to one install.
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Nick DennyAuthor Commented:
Thanks for the reply francko.

The add-in was already listed and pointing to the outbak.dll.
The problem was - the check box would not hold the tick.
I could tick the box, then ok but when i re-visited the com add-ins (even after a re-boot) - it was there but with no tick.

What I had to do was first remove the add-in then add it back again through browsing to the dll, rather than running the exe.

For some reason, I never tried that the first few times!!

So you're list above was pretty much on the nail.

As an aside - do you have any idea why this would happen (again bearing in mind it seems to happen to all workstations we have done this with)?
Great to get a result but usually better to understand the why...

Thank you again.

Nick.


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FrankcoCommented:
Hi Nick,

Yes, I agree. I love to understand why things don't work rather than just find a fix for it.

Were these computers upgraded? Or did you install pfbackup before?
It could be an incorrect registry setting. Perhaps something left over from a previous intall.

If not, we'll figure out why this problem has occurred.

cheers,
frankco
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Nick DennyAuthor Commented:
Hi frankco

Most users on each workstation (all XP) are the 1st user for each Outlook - i.e. the user account was the first to run the setup on outlook.
The pfbackup was then applied.
All well so far.
However, we have swapped a few users around and they therefore have become the 2nd installed user (or 3rd etc).
Once the local account has been created we then configure Outlook.
It is only these user accounts that have had the problem.
So, no upgrading but yes the pfbackup was already installed.
The strange thing being that if we then log back in with the original users account all is well again.

Don't worry too much about spending time on this - you have already earned the points and grade but if you can come up with an answer with little or no effort I would love to know why it has happened.

If this turns into an in-depth investigation - I'll open a new question.

In fact - if I get the time, I will try this as a test and create a new local account one of my machines and see if I can replicate the issue.
(Obviously after imaging the current system 1st!!)

Once again - thanks very much for your help.

Nick
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FrankcoCommented:
Hi Nick,

Thank you Nick for the points and grade!

If you can duplicate it or find out why it happened, it would be great to post a follow up.

take care,
frankco
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