Problem applying updates (patches) to Act! 2000 (version 5)
Posted on 2006-12-01
I have scoured the web for days and haven't seen anyone with the same issue so I am hoping someone here can help.
I have a new Acer laptop with XP Pro with all latest patches installed. I have installed Act! 2000 (version 5) without any problems but can't install the updates (patches) for the Act! software.
When I try to install the patches (version 5.02. 5.03 or 5.04) I get an error that pops up about 1 or 2 seconds into the process that says that I don't have the Act! version 5 software installed on my machine. Of course, I do have it installed.
I have tried to apply the patches before and after rebooting following install of the software.
I have tried applying the patches with the Act software open and closed
I have tried doing everything with Norton AV off and on
I have tried doing everything before and after "registering" the software
All software on this brand new laptop is properly licensed and registered etc.
I am stumped and would really appreciate any help.