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Word 2002 - Macros disappear

Posted on 2006-12-01
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Last Modified: 2008-03-17
Hi All,

Please help if you can.

I have a client who is running Word 2002 SP3 on a windows XP Pro computer. She creates a number of Macros which all work fine until Word is closed. When she reopens Word the macros have disappeared - the same thing happens on two other PC on the network. Any suggestions?

Cheers Simon.
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Question by:leehewson
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Expert Comment

by:mrroonie
ID: 18054193
if the security setting is too high in Word, it won't even warn you about disabling macros, it will just ignore them. In Word go to Tools>Macro>Security and check the settings
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Author Comment

by:leehewson
ID: 18054239
Hi, We have already set this to low with no effect. The profile has been deleted and office has been deleted, reinstalled but still the macros disapear once word is closed down. Very odd!

Cheers Simon
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Expert Comment

by:mrroonie
ID: 18054528
are you trying to replace the normal.dot template?
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Author Comment

by:leehewson
ID: 18054613
Hi

Not too sure what you mean but we have searched for the file and have been unable to locate this.

Cheers Simon
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LVL 13

Expert Comment

by:mrroonie
ID: 18054639
normal.dot is the default template for Word, so as soon as you open a new document the blank page with Times New Roman font is the template. does that make sense?
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Author Comment

by:leehewson
ID: 18054692
Hi

The client wishes to save a macro into the normal template so that she can call back terms and conditions etc, we have searched for the normal.dot file but cannot find this. The client is a local admin.

Cheers
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Accepted Solution

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mrroonie earned 500 total points
ID: 18054719
this workaround is for office 2003, but i think it will still apply to you -
http://www.allpostnews.co.uk/i24/Cant%20seem%20to%20save%20macros%20in%20word%202003.php
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Expert Comment

by:mrroonie
ID: 18054745
...and this is how to amend the normal.dot template -
http://office.microsoft.com/en-gb/word/HP011210281033.aspx
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Expert Comment

by:mrroonie
ID: 18084702
hey, leehewson - did it work?
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Author Comment

by:leehewson
ID: 18085839
Hi Sorry for not getting back to you. The problem was with Adobe which did need updating. Cheers for the prompt.

Regards Simon
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