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Word 2002 - Macros disappear

Simon Cox
Simon Cox asked
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Medium Priority
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Last Modified: 2008-03-17
Hi All,

Please help if you can.

I have a client who is running Word 2002 SP3 on a windows XP Pro computer. She creates a number of Macros which all work fine until Word is closed. When she reopens Word the macros have disappeared - the same thing happens on two other PC on the network. Any suggestions?

Cheers Simon.
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Commented:
if the security setting is too high in Word, it won't even warn you about disabling macros, it will just ignore them. In Word go to Tools>Macro>Security and check the settings
Simon CoxTechnical Director

Author

Commented:
Hi, We have already set this to low with no effect. The profile has been deleted and office has been deleted, reinstalled but still the macros disapear once word is closed down. Very odd!

Cheers Simon

Commented:
are you trying to replace the normal.dot template?
Simon CoxTechnical Director

Author

Commented:
Hi

Not too sure what you mean but we have searched for the file and have been unable to locate this.

Cheers Simon

Commented:
normal.dot is the default template for Word, so as soon as you open a new document the blank page with Times New Roman font is the template. does that make sense?
Simon CoxTechnical Director

Author

Commented:
Hi

The client wishes to save a macro into the normal template so that she can call back terms and conditions etc, we have searched for the normal.dot file but cannot find this. The client is a local admin.

Cheers
Commented:
this workaround is for office 2003, but i think it will still apply to you -
http://www.allpostnews.co.uk/i24/Cant%20seem%20to%20save%20macros%20in%20word%202003.php

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Commented:
...and this is how to amend the normal.dot template -
http://office.microsoft.com/en-gb/word/HP011210281033.aspx

Commented:
hey, leehewson - did it work?
Simon CoxTechnical Director

Author

Commented:
Hi Sorry for not getting back to you. The problem was with Adobe which did need updating. Cheers for the prompt.

Regards Simon
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