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Unable to send 10meg file

I am trying to email out a 10meg file.  When I do, I get error (0x80040610): The message being sent exceeds the message size established for this user.

I have looked at everything I know of and it appears I should be able to send this large of a file.  

In Exchange System Manager, I looked at the Mailbox Store properties and there are no prohibit limits set.
Also in ESM, our SMTP Virtual Server Properties are not checked for "limit message size" or "limit session size", so they should not be active.
In active directory, my account is for Delivery Restrictions under the Exchange General has "sending message size" set to Maximum and that max is set to 30000KB.

Have I missed another place that may be stopping me from sending?

Thanks,

Roger
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rogerm52
Asked:
rogerm52
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1 Solution
 
poweruser32Commented:
any 3rd party software,AV??
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rogerm52Author Commented:
We have Symantec Antivirus Enterprise on our systems.  I didn't see where this had any size restrictions on it though.
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MATTHEW_LCommented:
Do you have a connector setup?
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poweruser32Commented:
are you on exchange SP2??
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MATTHEW_LCommented:
Any policies set up on the server?
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MATTHEW_LCommented:
Message delivery properties, defaults.
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poweruser32Commented:
exchange 2000 or exchange 2003sp2?
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rogerm52Author Commented:
Yes, we are on SP2.

As for the connector, we do have an SMTP connector, but I don't see anywhere in the properties of that where you would set restrictions.

I'm not sure where I would look for other policies.
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rogerm52Author Commented:
exchange 2003 sp2

Matthew_L, where are the message delivery properties that you refer to?  Are they different than the areas I mentioned above?

Thanks,

Roger
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MATTHEW_LCommented:
Check under the properties of delivery options, and on the defaults tab.
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MATTHEW_LCommented:
On the connector properties look on the conent restrictions tab toward the bottom.
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MATTHEW_LCommented:
Delivery options is right under global settings in the root of your exchange org.
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rogerm52Author Commented:
Matthew, please be more specific.

within ESM or AD?

and then specifically where in either of those.
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MATTHEW_LCommented:
I'm sorry, It is message deliver under global settings, defaults tab.
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MATTHEW_LCommented:
ESM
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rogerm52Author Commented:
In Content Restrictions of the connector - there is no check next to "only messages less than (KB)

Message delivery poperties - Defaults - Sending Message Size is 30000KB
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MATTHEW_LCommented:
Ok.  If it is 30000 that is not causing the problem.  What are the limits sent in ESM under Global Settings, Message Delivery, Defaults?
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poweruser32Commented:
how are you sending -is it to a smart host-they might have restrictions
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MATTHEW_LCommented:
Sounds like since it is coming straight from outlook when sending that it would be within their exchange org.  If it were an NDR then possibly another mail server along the way.
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poweruser32Commented:
if you have message tracking on it would not be a bad idea just to see whre exactly it goes as far as
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rogerm52Author Commented:
Sending straight out of Exchange.


Global Settings, message delivery, defaults are also 30000KB for sending size.
10240 for receiving
5000 for recipient limits.
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rogerm52Author Commented:
never used message tracking.  where would that be found?  Would it help in this scenerio since the message is not leaving the Exchange server?
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MATTHEW_LCommented:
As poweruser said try the message tracking and see if there is a log in regard to this message.  Also, can you try sending a 10MB email from another user account to see if you get the same results.
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poweruser32Commented:
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rogerm52Author Commented:
turned on message-tracking, but it doesn't post a log entry for my error.  At least not one that has my name or the recipient name associated with it.  But other success messages I send are in the log.
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MATTHEW_LCommented:
Yeah.  That seems to be because the message is rejected before really getting anywhere.  Any luck sending the exact same file with a different user account?
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rogerm52Author Commented:
Sending from another account worked.

So, I set my account back to default and applied the settings.  I then changed them back to the custom and I can now send the large files as well.

Not sure what was wrong, but it now seems to be working.

Thanks for all the help.

Roger
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MATTHEW_LCommented:
Excellent!!  Glad to hear it worked.
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