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Outlook meeting: Free/Busy Not Showing on One PC

Posted on 2006-12-01
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I have one user PC that cannot access the free/busy information in Outlook when planning a schedule.  We are using Outlook 2003 and Exchange 003.

The problem is limited to one specific PC.  I can log as any user on that PC and replicate the problem.

Similarly, I can log in as that PCs user on a different PC, start Outlook, start a new Meeting, go to scheduling and see other users free/busy information.

Note, this is not a shared calendar issue, nor is it related to users publishing their free/busy information.  I know this because every other user on every other PC can access the free busy info.  Only on one specific PC does that free/busy info show up as a grey "not available" bar instead of showing if the other users are avaiable or busy.

I have tried to re-install Outlook 2003.  I have also tried to install older versions of Outlook on that one PC.  No matter what version, what user, or what time of day, that one PC cannot see other people's free/busy.

Any ideas?

Thanks in advance for your help,
Rob
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Question by:RobPrindle
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Expert Comment

by:war1
ID: 18054587
Greetings, RobPrindle !

You may want to reset your Free/Busy info in Outlook. Go to Start > Run and type

Outlook /cleanfreebusy

and hit OK.

Occasionally you'll need to use the full path to Outlook, so the command line looks like:

"C:\Program Files\Microsoft Office\Office11\Outlook.exe " /cleanfreebusy

Best wishes!
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Author Comment

by:RobPrindle
ID: 18054605
Sorry, I should have said I tried that already.  No luck.
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Expert Comment

by:Sembee
ID: 18060263
If the problem doesn't follow the users to another machine, and is limited to that machine but all users, then there is only one fix. Wipe the machine.

Rule number one with Outlook issues is to try it on another machine. If the problem doesn't follow then the issue is with the local machine.
You then try recreating the Outlook profile and then the Windows profile. Logging in as someone else basically uses a new profile.

If that doesn't work - wipe the machine.

Simon.
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Expert Comment

by:Sham Haque
ID: 18069224
you might want to check out the registry settings on the problem machine:
http://support.microsoft.com/kb/197712

also - some suggestions posted here (you've prob tried these too!)
http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21877130.html
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Author Comment

by:RobPrindle
ID: 18378574
"Wipe the machine?"  Interesting advice.

The solution was far less drastic.  The user had two address books with the same name - one of which didn't exist.  Removing that address book from their "when sending mail, check names using hese address lists in the following order" list cleared up the problem.

Moderator:  I don't believe anyone offered a viable solution.
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