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SCHEDULE+ FREE BUSY Folder Updated sporadically

Posted on 2006-12-01
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Last Modified: 2010-03-06
Hello

We run Exchange 2003 in our organisation and have about 200 users using it through Outlook 2003. We don't yet use calendar but will start using it in about a months time. I am trying to make sure that it is all working before we change over to Outlook/Exchange calendar but am suffering a problem with these symptoms:

The Schedule+ Free Busy folder is very rarely updated - maybe only once or twice per day. This is the case even though we have set Outlook to publish free/busy information every 5 minutes. We have forced Outlook to publish 36 months of free/busy data using group policy.

When scheduling test meetings and looking for free/busy data you receive this error: "No Information. No Free/busy information could be retrieved." This is the case for some users but not others. Bizarrely, users that have published to the Schedule+ folder are producing this error, and some users who seemingly haven't published to the free/busy folder are having their free/busy information published successfully. Strange.

If anyone has any ideas I'd be most grateful.

Thanks

Richard
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Question by:ScintillateRich
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Sembee earned 1056 total points
ID: 18054992
I would suggest that you reduce the amount of information that you publish for a start. That is going to cause an awful lot of work for the server. Do you really need to keep three years of data on the server? The most I usually recommend is six months and if the site is busy less than that. The default is just two months.

As such, what you may be seeing is Outlook unable to keep up. Publishing that amount of free/busy information is no trivial task. I would reduce the amount.

Also remember that free/busy information is only published when something changes in the calendar. Therefore if the user hasn't touched their calendar there will be no information for them.

Simon.
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