Solved

Outlook 2003 not displaying images in HTML emails

Posted on 2006-12-01
10
4,886 Views
Last Modified: 2008-05-19
Hey everyone,

I have a client running Outlook 2003 and IE7 who cannot see any images in any HTML email they receive.  I have allowed for automatic download of pictures in Outlook (knowing the dangers) and have checked show pics in IE7.  Still to no avail.  All the images are displayed as giff/jpg place holders with no functions available

Any ideas?
0
Comment
Question by:aaccessnet
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
10 Comments
 
LVL 97

Expert Comment

by:war1
ID: 18055981
Greetings, aaccessnet !

1. Your anti-virus or firewall is a little too uppity. Check to see if your anti-virus or firewall software has a privacy setting to "disable web bugs".
Solution: Uncheck or turn it off. (The term "web bug" is a misnomer. They are really just harmless tiny images on a web page or email, sometimes used for tracking purposes.)

2. Your Internet Explorer security settings are set too high, preventing you from accessing the web site which hosts the image.
Solution: Reset to the default security settings. In Internet Explorer, click on Tools -> Internet Options -> Security -> Default Level.

3. You've installed the Windows XP/SP2 updates and you're being bitten by the "Block images and other external content in HTML e-mail" security option. This is automatically turned ON in Outlook Express after you install Windows XP/SP2.
Solution: In Outlook Express, click on Tools -> Options -> Security. Then UNCHECK the "Block images and other external content" check box, and click OK.

Best wishes!
0
 
LVL 97

Expert Comment

by:war1
ID: 18055986
aaccessnet,

The above info is also shown in http://askbobrankin.com/red_x_appears_instead_of_image.html
0
 
LVL 16

Expert Comment

by:AdamRobinson
ID: 18056965
Make sure the GPO for this user (if in a domain) isn't set to rich text only, etc.

0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 97

Expert Comment

by:war1
ID: 18078012
aaccessnet,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 

Author Comment

by:aaccessnet
ID: 18087866
Sorry about the tardy response.  All of the above steps were taken.  Unfortunately, no success.

Any further ideas?

If not I am going to back up my clients .pst and uninstall office and reinstall it.

Thank you
0
 
LVL 16

Expert Comment

by:AdamRobinson
ID: 18088233
The only other thought I could have it whether the security zones in Outlook are locked down.  Perhaps there's another setting regarding graphics that inherits overtop everything else.
0
 

Author Comment

by:aaccessnet
ID: 18088242
Yeah I thought of the zone setting too, but once again.... no luck
0
 
LVL 97

Accepted Solution

by:
war1 earned 125 total points
ID: 18088260
aaccessnet,

Before you reinstall Outlook, create a new Outlook profile for the user and test if image is still blocked.
0
 

Author Comment

by:aaccessnet
ID: 18088292
Good call

0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question