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BO Webi/ INFOVIEW error??

I'm receiving this errror when trying to access/run a WEBI report...any ideas?

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException
      org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:372)
      org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
      org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

root cause

java.lang.NullPointerException
      org.apache.jsp.jsp.report_005fgate_jsp._jspService(report_005fgate_jsp.java:583)
      org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
      org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)
      org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)
      org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)
      javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

note The full stack trace of the root cause is available in the Apache Tomcat/5.0.27 logs.

--------------------------------------------------------------------------------

Apache Tomcat/5.0.27

Thanks
MikeV

Mike McCracken

Does WEBI/Infoview use Crystal or is this a different reporting tool?

mlmcc

Marcus Aurelius

ASKER

Well, WEBI (Web Intelligence) is a product of Business Objects XI "suite."

So I would say that is not Crystal. What we do is create WEB documents (as they are referred to)...and publish them to the web via Business Objects.

What is happening is when I go to click the reporting LINK ...the above error is immediately generated.

Thanks for you help mlmcc.

badstink

Does it continue to happen after you stop and restart Tomcat? I've found that sometimes stop/restart doesn't even do the trick and that I have to reboot my server.

Marcus Aurelius

ASKER

So pls explain a little more about Server reboot ...Tomcat..etc..etc..

I AM able to view/run certain reports on the SERVER...but certain ones get the error above...???

MikeV

ASKER CERTIFIED SOLUTION

badstink

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EwaldL

I suspect you are using Jasper Reports, not WebIntelligence or Crystal Reports?
That's a totally different tool from a different vendor (not from Business Objects)

Marcus Aurelius

ASKER

Thank you all for your help and expert insight on this issue.

MikeV

Marcus Aurelius

ASKER

There was an issue with our server.....which as been resolved...