Should I delete the entire HKLM/software/hewlett-packard key?
On a HP Pavilion a340n with Xp home sp2, I'm tring to install software for
HP Photosmart C6180 all-in-one
I get this error:
MSI-HPSoftwareUpdate
error 1606.could not access network location 0,0,Software\Hewlett-Packa
Please go to http://www.hp.com/support and search for “fatal error” and “msi.hpsoftwareupdate”
I tried several fixes from HP.com which said to modify several registry keys (e.g. going to
HKEY_CURRENT_USER\Software
and modifying "My Pictures" to "%USERPROFILE%\My Documents\My Pictures". But these keys didin't exist, so I had to create them -- but it didn't work.
I also tried the tool listed at HP called: "Resolves "Access is denied" error during software installation". BUt it didn't work.
Finally I found this
Error 1606 Could not access network location 0,0 <REGISTRY PATH>
Delete the key (registry path) listed in the error from the Windows Registry, and run the installation again.
But in this case, they're talking about
HKLM – Software – Hewlett Packard
HKLU – Software – Hewlett Packard
and the first key has tons of keys under it. This is an HP computer. Should I try deleting the HP whole key? (I backed up the registry with erunt, but have never actually restored with erunt before...)
HP Photosmart C6180 all-in-one
I get this error:
MSI-HPSoftwareUpdate
error 1606.could not access network location 0,0,Software\Hewlett-Packa
Please go to http://www.hp.com/support and search for “fatal error” and “msi.hpsoftwareupdate”
I tried several fixes from HP.com which said to modify several registry keys (e.g. going to
HKEY_CURRENT_USER\Software
and modifying "My Pictures" to "%USERPROFILE%\My Documents\My Pictures". But these keys didin't exist, so I had to create them -- but it didn't work.
I also tried the tool listed at HP called: "Resolves "Access is denied" error during software installation". BUt it didn't work.
Finally I found this
Error 1606 Could not access network location 0,0 <REGISTRY PATH>
Delete the key (registry path) listed in the error from the Windows Registry, and run the installation again.
But in this case, they're talking about
HKLM – Software – Hewlett Packard
HKLU – Software – Hewlett Packard
and the first key has tons of keys under it. This is an HP computer. Should I try deleting the HP whole key? (I backed up the registry with erunt, but have never actually restored with erunt before...)
create a system restore point (it's easy to restore even from a dos prompt), check in both hklm & hkcu & only delete the keys related to the printer/scanner/fax
ASKER
Hmmm... Not obvious how to identify them... Atho most seem to be under: "DigitalImaging",
ASKER CERTIFIED SOLUTION
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check this out for ways to uninstall/remove AIO
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=1153494&lang=en&docname=buu01843
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=1153494&lang=en&docname=buu01843
ASKER
OK, going back there now. First will uninstall all hp printers (there were some old ones I think), and then use the HP remover/cleaner, then try again.
Then may try the registry backup fix.
Will let yo uknow.
FMI - can you use system restore points from outside windows - e.g from the recovery console? I know how to swap / copy registry files inside the console, but dunno about restore points.
Then may try the registry backup fix.
Will let yo uknow.
FMI - can you use system restore points from outside windows - e.g from the recovery console? I know how to swap / copy registry files inside the console, but dunno about restore points.
yes from safe mode command prompt you'd enter:
%systemroot%\system32\rest
%systemroot%\system32\rest
ASKER
OK guys, tried it all, nothing worked. To save him money & time we returned the hp and got a canon, which he likes.
But thanks for the info anyway, all of it will come in handy sometime.
But thanks for the info anyway, all of it will come in handy sometime.