Solved

Should I delete the entire HKLM/software/hewlett-packard key?

Posted on 2006-12-01
7
2,353 Views
Last Modified: 2013-11-14
On a HP Pavilion a340n with Xp home sp2, I'm tring to install software for
HP Photosmart C6180 all-in-one

I get this error:

MSI-HPSoftwareUpdate
error 1606.could not access network location 0,0,Software\Hewlett-Packard
Please go to http://www.hp.com/support and search for “fatal error” and “msi.hpsoftwareupdate”

I tried several fixes from HP.com which said to modify several registry keys (e.g. going to
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurentVersion\Explorer\User Shell Folders
and modifying "My Pictures" to "%USERPROFILE%\My Documents\My Pictures". But these keys didin't exist, so I had to create them -- but it didn't work.

I also tried the tool listed at HP called: "Resolves "Access is denied" error during software installation". BUt it didn't work.


Finally I found this
Error 1606 Could not access network location 0,0 <REGISTRY PATH>
Delete the key (registry path) listed in the error from the Windows Registry, and run the installation again.

But in this case, they're talking about
HKLM – Software – Hewlett Packard
HKLU – Software – Hewlett Packard

and the first key has tons of keys under it. This is an HP computer. Should I try deleting the HP whole key? (I backed up the registry with erunt, but have never actually restored with erunt before...)
0
Comment
Question by:dgrrr
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 14

Expert Comment

by:FriarTuk
ID: 18058757
create a system restore point (it's easy to restore even from a dos prompt), check in both hklm & hkcu & only delete the keys related to the printer/scanner/fax
0
 

Author Comment

by:dgrrr
ID: 18061473
Hmmm... Not obvious how to identify them... Atho most seem to be under: "DigitalImaging",
0
 
LVL 14

Accepted Solution

by:
FriarTuk earned 200 total points
ID: 18067636
first, make sure it is deleted properly
second, backup then entire registry using system restore, or by manually exporting both HP keys under HKCU & HKLM
third, if you don't see any subkeys under HP that reference HP utilities for you pc & not your printer, then i would think you can delete the entire key - but back it up first.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00723945&lc=en&cc=us&lang=en&softwareitem=oj-45265-1&os=228&dlc=en&product=1153494

0
PeopleSoft Has Never Been Easier

PeopleSoft Adoption Made Smooth & Simple!

On-The-Job Training Is made Intuitive & Easy With WalkMe's On-Screen Guidance Tool.  Claim Your Free WalkMe Account Now

 
LVL 14

Expert Comment

by:FriarTuk
ID: 18067675
0
 

Author Comment

by:dgrrr
ID: 18071250
OK, going back there now.  First will uninstall all hp printers (there were some old ones I think), and then use the HP remover/cleaner, then try again.

Then may try the registry backup  fix.

Will let yo uknow.

FMI - can you use system restore points from outside windows - e.g from the recovery console? I know how to swap / copy registry files inside the console, but dunno about restore points.
0
 
LVL 14

Expert Comment

by:FriarTuk
ID: 18074859
yes from safe mode command prompt you'd enter:
%systemroot%\system32\restore\rstrui.exe
0
 

Author Comment

by:dgrrr
ID: 18153217
OK guys, tried it all, nothing worked. To save him money & time we returned the hp and got a canon, which he likes.

But thanks for the info anyway, all of it will come in handy sometime.
0

Featured Post

How our DevOps Teams Maximize Uptime

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us. Read the use case whitepaper.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
HP PC Hardware Diagnostics UEFI 11 179
Replace Ubuntu Desktop with Ubuntu Server 7 135
Exchange Server 2016 Installation 2 44
Why isn't my network passing a certain vlan. 24 48
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question