troubleshooting Question

nokia 6820 as modem

Avatar of Paul Walsh
Paul Walsh asked on
HardwareSmartphones
6 Comments2 Solutions790 ViewsLast Modified:
Hi experts,

this may not be the correct section to ask this question. Im trying to setup a laptop to be able to access the internet, whilst on the move. I have a Nokia 6820, that i want to use as a modem, to allow this. I can connect the laptop to the Mobile via bluetooth no problems. Ive also downloaded and installed, both the Nokia PC suite, and the Nokia 6820 modem driver no problems. However whenever i try to connect to the internet via the pc suite software, it opens the port, tries to connect to the device, then throws an error stating that it cant connect to the device. If i try to query the modem (aka the monile phone), through control panel, it throws an error stating that the hardware has failed.

I suspect its a simple misconfiguration of the phone, laptop setup, but not sure what. I cant talk to the tech support guys where we purchasded the phone/ contract from, as im not the account holder, and require his signature (my boss is out of the office doh!)

Oh ive contacted the telephone company (o2), the contract is all setup to allow data transfer. The os on the laptop is w2ksp4

cheers

paul
ASKER CERTIFIED SOLUTION
p_davis

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