troubleshooting Question

MAXTOR EXTERNAL 250GB HARD DRIVE MODEL: 6L250R0, 'cannot access drive 'J' The File or directory is corrupted and unreadable'

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Milly605 asked on
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I have a Maxtor External Hard Drive Model 6L250R0.  It has been fine until recently. When I tried to access it the message 'cannot access drive 'J' The File or directory is corrupted and unreadable' appeared and has done so for the last 3 days.  It powers up but when I access the properties of it it says 0 bytes free, 0 bytes used but when i troubleshoot it says that the device is working properly.  I have downloaded the free demo GET DATA BACK but to be honest I don't have a clue how to use it.  The Hard Drive was virtually at full capacity, I really cannot afford to lose this data........................
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brucetifer

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