troubleshooting Question

win2kpro hangs while shutting down and also blue screen

Avatar of D_wathi
D_wathiFlag for India asked on
Windows 2000
10 Comments1 Solution402 ViewsLast Modified:
Dear Sir/Madam:

i have an win2kpro with sp4 after installing the modem sm56pci drivers when given the shutdown command system hangs , it will not shutdown should shutdown only by pressing the power swith , while installing first time modem dirvers did not install properly but modem icon appeared on the system tray but installed again then drivers got installed properly but another similary modem icon appeared on the system tray , now there are two modem icon on the system tray but shutdwon happens properly in the safemode ( i think here modem dirvers are by passed ) and also removed the modem from the hardware menu and installed again but still two icons remains as it is , now one more problem while booting the system i,e Blue screen with the following message:

*** STOP:0*00000067


Please suggest me to fix the error .


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