Outlook 2003 - Detect & Repair
When I run detect and repair from on Outlook 2003 from the help menu it runs "windows installer" -- is this how detect & repair runs?? I don't get any type of results it just seems to run an installation and then give me a completed message. I was instructed to run detect and repair by the Palm tech support group. They think I may have some corrupt data in my Outlook. Does detect and repair check the data or the programs or both? What can I run on the data to check for corrupt data? Thanks for your help....:)
ASKER
Thanks for the response. Sorry I forgot to tell you that we use an Exchange Server 2003 -- so I am not sure how to run the data check since there is no local pst file.
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mmj1, any update?
ASKER
Sorry, I didn't respond but I had to work on some other issues. Here is what happened -- I located a .OST file on my computer but didn't locate the .OST file on the computer in question. I don't know why there wouldn't be one ?? So, since I couldn't find the .ost I exported the mailbox that was having the issue to a .pst file (using exmerge on the exchange server) and then ran the repair and detect and it did find some errors and corrected them. If you can answer this question, I would appreciate it -- if I had located a .ost file on the computer in question and was able to run the detect and repair on that .ost file does that correct the corrupt files for that mailbox on the exchange server or just the local copy on the workstation?
Repairing the OST file only corrects the local copy on the workstation.
ASKER
That's what I thought would be the case -- but thanks for confirming. I may need to export the .pst -- repair it -- then import it back with the repaired copy. Thanks for your help !!
Detect and Repair checks the program, not the data. To check the data, you need to run ScanPST utility
http://www.emailaddressmanager.com/outlook/repair.html
You need to find the *.PST file. PST default location is C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder. It is a hidden folder. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
Best wishes!