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troubleshooting Question

Need help URGENTLY

Avatar of LTWadmin
LTWadminFlag for United States of America asked on
Exchange
5 Comments1 Solution8378 ViewsLast Modified:
We're running Exchange 2003, SP2 on a Windows 2003 Server (Enterprise Edition I'm pretty sure).  In the last 24 hours our Exchange server suddenly stopped allowing connections and/or stopped routing mail several times.  Service is restored after a reboot (also have to manually restart Exchanged services).  The server is currently functional.  I am seeing things in the App. and Sys log related to the following (paraphrasing):

- w3wp.exe problems
- SMTP Service shutdowns and restarts
- and more

Most prevalent, however, is an on screen error message (send report to Microsoft option) for the following:

iis worker process encountered a problem and needed to close:
 
Error Signature:
 
szAppName : w3wp.exe     szAppVer : 6.0.3790.1830     szModName : davex.dll
szModVer : 6.5.7638.1     offset : 0005dfcd   
 
Technical Information
 
C:\DOCUME~1\ADMINI~1.LTW\LOCALS~1\Temp\1\WER01dd.dir00\w3wp.exe.mdmp
C:\DOCUME~1\ADMINI~1.LTW\LOCALS~1\Temp\1\WER01dd.dir00\appcompat.txt

IN ADDITION HERE IS A SNAPSHOT OF WHATS CURRENTLY IN THE APP LOG:

12/7/2006      9:55:17 PM      Application Error      Error      None      1001      N/A      LTW0      Fault bucket 237715227.
12/7/2006      9:55:14 PM      Application Error      Information      -100      1004      N/A      LTW0      Reporting queued error: faulting application w3wp.exe, version 6.0.3790.1830, faulting module davex.dll, version 6.5.7638.1, fault address 0x0005dfcd.
12/7/2006      9:55:05 PM      Application Error      Error      None      1001      N/A      LTW0      Fault bucket 237715227.
12/7/2006      9:54:53 PM      Application Error      Information      -100      1004      N/A      LTW0      Reporting queued error: faulting application w3wp.exe, version 6.0.3790.1830, faulting module davex.dll, version 6.5.7638.1, fault address 0x0005dfcd.
12/7/2006      9:54:38 PM      Server ActiveSync      Information      None      3002      N/A      LTW0      Microsoft Exchange ActiveSync has been loaded: Process ID: [4192].
12/7/2006      9:51:49 PM      DAVEX      Success Audit      None      100      N/A      LTW0      DAVEX has successfully started. Version: 6.5.7638.1
12/7/2006      9:51:30 PM      EventSentry      Error      Service Monitoring       10100      N/A      LTW0      The status for service SMTPSVC (Simple Mail Transfer Protocol (SMTP)) changed from Start Pending to Running.
12/7/2006      9:50:41 PM      EventSentry      Error      Service Monitoring       10100      N/A      LTW0      The status for service SMTPSVC (Simple Mail Transfer Protocol (SMTP)) changed from Running to Start Pending.
12/7/2006      9:50:25 PM      MSExchangeActiveSyncNotify      Information      OMA Push Categorizer       10302      N/A      LTW0      OMA Categorizer succesfully initialized.
12/7/2006      9:50:25 PM      MSExchangeTransport      Information      Exchange Store Driver       334      N/A      LTW0      SMTP service instance 1 has been started.
12/7/2006      9:50:25 PM      MSExchangeTransport      Information      Exchange Store Driver       332      N/A      LTW0      SMTP service has been started, initializing queues.
12/7/2006      9:50:19 PM      DAVEX      Information      None      101      N/A      LTW0      DAVEX to be shutdown. Version: 6.5.7638.1
12/7/2006      9:50:13 PM      MSExchangeTransport      Information      Routing Engine/Service       1008      N/A      LTW0      RE service instance 1 has been started.
12/7/2006      9:50:13 PM      MSExchangeTransport      Information      Routing Engine/Service       1005      N/A      LTW0      RE service has been started, Version: 6.5.7638.138.1.
12/7/2006      9:44:17 PM      DAVEX      Success Audit      None      100      N/A      LTW0      DAVEX has successfully started. Version: 6.5.7638.1
12/7/2006      9:44:01 PM      EventSentry      Error      Service Monitoring       10100      N/A      LTW0      The status for service SMTPSVC (Simple Mail Transfer Protocol (SMTP)) changed from Start Pending to Running.
12/7/2006      9:43:11 PM      EventSentry      Error      Service Monitoring       10100      N/A      LTW0      The status for service SMTPSVC (Simple Mail Transfer Protocol (SMTP)) changed from Running to Start Pending.
12/7/2006      9:42:55 PM      MSExchangeActiveSyncNotify      Information      OMA Push Categorizer       10302      N/A      LTW0      OMA Categorizer succesfully initialized.
12/7/2006      9:42:55 PM      MSExchangeTransport      Information      Exchange Store Driver       334      N/A      LTW0      SMTP service instance 1 has been started.
12/7/2006      9:42:55 PM      MSExchangeTransport      Information      Exchange Store Driver       332      N/A      LTW0      SMTP service has been started, initializing queues.
12/7/2006      9:42:46 PM      DAVEX      Information      None      101      N/A      LTW0      DAVEX to be shutdown. Version: 6.5.7638.1
12/7/2006      9:42:41 PM      MSExchangeTransport      Information      Routing Engine/Service       1008      N/A      LTW0      RE service instance 1 has been started.
12/7/2006      9:42:41 PM      MSExchangeTransport      Information      Routing Engine/Service       1005      N/A      LTW0      RE service has been started, Version: 6.5.7638.138.1.
12/7/2006      9:41:22 PM      DAVEX      Success Audit      None      100      N/A      LTW0      DAVEX has successfully started. Version: 6.5.7638.1
12/7/2006      9:39:59 PM      MSExchangeActiveSyncNotify      Information      OMA Push Categorizer       10302      N/A      LTW0      OMA Categorizer succesfully initialized.
12/7/2006      9:39:59 PM      MSExchangeTransport      Information      Exchange Store Driver       334      N/A      LTW0      SMTP service instance 1 has been started.
12/7/2006      9:39:59 PM      MSExchangeTransport      Information      Exchange Store Driver       332      N/A      LTW0      SMTP service has been started, initializing queues.
12/7/2006      9:39:52 PM      DAVEX      Information      None      101      N/A      LTW0      DAVEX to be shutdown. Version: 6.5.7638.1
12/7/2006      9:39:46 PM      MSExchangeTransport      Information      Routing Engine/Service       1008      N/A      LTW0      RE service instance 1 has been started.
12/7/2006      9:39:46 PM      MSExchangeTransport      Information      Routing Engine/Service       1005      N/A      LTW0      RE service has been started, Version: 6.5.7638.138.1.
12/7/2006      9:39:10 PM      DAVEX      Success Audit      None      100      N/A      LTW0      DAVEX has successfully started. Version: 6.5.7638.1
12/7/2006      9:38:50 PM      EventSentry      Error      Service Monitoring       10100      N/A      LTW0      The status for service SMTPSVC (Simple Mail Transfer Protocol (SMTP)) changed from Start Pending to Running.
12/7/2006      9:38:00 PM      EventSentry      Error      Service Monitoring       10100      N/A      LTW0      The status for service SMTPSVC (Simple Mail Transfer Protocol (SMTP)) changed from Running to Start Pending.
12/7/2006      9:37:47 PM      MSExchangeActiveSyncNotify      Information      OMA Push Categorizer       10302      N/A      LTW0      OMA Categorizer succesfully initialized.
12/7/2006      9:37:47 PM      MSExchangeTransport      Information      Exchange Store Driver       334      N/A      LTW0      SMTP service instance 1 has been started.


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