Faulting Application Spoolsv.exe Version 5.2.3790.1830

Dear Experts,

I have read many thread relating to this topic and I have attempted all of the fixes and they do not resolve my problem.

Every time I restart my Windows 2003 Standard Server SP1 I receive this error in the event viewer.

"Faulting application spoolsv.exe version 5.2.3790.1830 faulting module unknown, version, fault address 0x00000000"

My print spooler is failing.

Here is the problem -

1.  I cannot uninstall printer drivers because I cannot get my print spooler back online at all.  I shut down the service and that doesn't allow me manipulate the printers in my printer list.  I restart the service and instantly it stops.

2.  I have tried to dump the Printers directory from C:\Windows\system32\spool\printers

3.  I have disabled the DEP according to instructions in a previous thread.

4.  I have run antivirus scans and have found nothing.

I would love to blow out all printers and load them each individually with brand new drivers but I am unable to even get my spooler to stay active for more than an instant.

This is a production server that also runs SQL 2000, Terminal Services, and Local Print Serving.
Difficult to troubleshoot during office hours since people are online.

I am feeling desparate for a fix.


Pete Ophoven
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Have you tried this fix:-


[Pasted below for your convenience]

1. Start Registry Editor.

2. Locate the Local Port value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors\Local

3. Double-click the Driver subkey, and then edit the value. Change the
string value to Localspl.dll, and then click OK.
4. Check the following registry key for third-party monitors. Remove any
non-default monitors:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Monitors

The default port monitors are:

AppleTalk Printing Devices (When Services for Macintosh is installed)
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT Fax Monitor
** LPR Port

NOTE: Do not remove LPR Port Monitor unless advised by a Microsoft Support

5. Check the following registry key for third-party print providers. Remove
any non-default print providers:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Providers

The default print providers are:

Internet Print Provider
LanMan Print Services

6. Check the following registry key for third-party print processors.
Remove any non-default print processors:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Environments\Windo
ws NT x86\Print Processors

The default print processor is:


To find out what printer is using the print processor, use the Microsoft
Product Support Reporting Tool (MPS_REPORTS) tool to open
MachineName_PRINTDRIVERS.TXT, and then search for the third-party print
processor and for the queues that are using the print processor.

7. Change the third-party print processor to WinPrint.
8. Click Start, point to Settings, and then click Control Panel.
9. Double-click Printers, right-click the printer, and then click
10. On the Advanced tab, click Print Processor.
11. In the Print Processor box, click WinPrint.
12. Click OK two times.
13. Quit Registry Editor.
14. Browse to the Spool directory listed in the path
%rootdrive%\%rootdirectory%\System32\Spool and delete the 2 and/or 3
folders listed in the full path
%rootdrive%\%rootdirectory%\System32\Spool\Drivers \W32x86; also check for
any other files listed in
%rootdrive%\%rootdirectory%\System32\Spool\prtproc s\W32x86 other than the
15. After you edit the registry, restart the print spooler.

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peter_ophovenAuthor Commented:
I want to thank you again.
Perfect answer!

Not sure which was the culprit but my intuition is on the HP Laserjet 3015 driver.  This package installed a monitor and processor from HP that didn't look right.
I of course uinstalled all third party drivers to be safe.

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