j4jack
asked on
Can't open www.hotmail.com
Hi, Got a laptop with XP home edition, running IE6 that will allow you to open www.hotmail.com, but one you enter the username and password, it redirects to login.live.com in the usual way, but shows page cannot be displyed. All other web sites work OK
What i have done:
Cleared Cache & Cookies & contents of %TEMP% Directory
System Restore to the earliest point
Ran Spybot S&D, and adaware se personal fixed any problems found
Full AV check with bit defender
System restore point created at this point
Installed Firefox 2.0 but that will not locate the internet.
Upgraded to IE7, and that would not get on the internet, so restored back to the previous restore point from 2 steps above.
Here is the log from HIJACK this...
Logfile of HijackThis v1.99.1
Scan saved at 09:56:57, on 09/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.e
C:\WINDOWS\system32\winlog
C:\WINDOWS\system32\servic
C:\WINDOWS\system32\lsass.
C:\WINDOWS\system32\svchos
C:\WINDOWS\System32\svchos
C:\WINDOWS\system32\spools
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchos
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Softwin\BitDefender8
C:\Program Files\Softwin\BitDefender8
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Softwin\BitDefender8
C:\HJT\HijackThis.exe
R1 - HKCU\Software\Microsoft\In
R0 - HKCU\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\In
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-7
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-2
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-F
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender8
O4 - HKLM\..\Run: [BDNewsAgent] "C:\Program Files\Softwin\BitDefender8
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-0
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
O14 - IERESET.INF: START_PAGE_URL=file://C:\A
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsr
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe"
Please help!!!
Thanks in advance
What i have done:
Cleared Cache & Cookies & contents of %TEMP% Directory
System Restore to the earliest point
Ran Spybot S&D, and adaware se personal fixed any problems found
Full AV check with bit defender
System restore point created at this point
Installed Firefox 2.0 but that will not locate the internet.
Upgraded to IE7, and that would not get on the internet, so restored back to the previous restore point from 2 steps above.
Here is the log from HIJACK this...
Logfile of HijackThis v1.99.1
Scan saved at 09:56:57, on 09/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.e
C:\WINDOWS\system32\winlog
C:\WINDOWS\system32\servic
C:\WINDOWS\system32\lsass.
C:\WINDOWS\system32\svchos
C:\WINDOWS\System32\svchos
C:\WINDOWS\system32\spools
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchos
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Softwin\BitDefender8
C:\Program Files\Softwin\BitDefender8
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Softwin\BitDefender8
C:\HJT\HijackThis.exe
R1 - HKCU\Software\Microsoft\In
R0 - HKCU\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\In
R1 - HKCU\Software\Microsoft\In
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-7
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-2
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-F
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7
O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender8
O4 - HKLM\..\Run: [BDNewsAgent] "C:\Program Files\Softwin\BitDefender8
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-0
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-0
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-0
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-0
O14 - IERESET.INF: START_PAGE_URL=file://C:\A
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsr
O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe" /service (file missing)
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm
O23 - Service: BitDefender Communicator (XCOMM) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe"
Please help!!!
Thanks in advance
ASKER CERTIFIED SOLUTION
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Also check,
IE > Help > About Internet Explorer and look at the Cipher Strength. It should be 128 bit. If the Cipher Strength is anything less then 128-bit, download and install the Internet Explorer High Encryption Pack.
Uncheck the box for Enable Third Party Browser Extensions in the Advanced Section (all other settings in Advanced Section are set to Default). Click Apply and close and open IE
Configure Security settings for the Trusted sites zone in IE: IE, Tools, Internet Options, Security tab, select Trusted sites, Default Level. Sites, enter the address (URL) of the hotmail site in the Add this Web site to the zone: box, Add, OK, Apply.
Info source from here:
http://www.duxcw.com/faq/win/xp/secure.htm
This might also be worth looking too:
http://support.microsoft.com/kb/326155
IE > Help > About Internet Explorer and look at the Cipher Strength. It should be 128 bit. If the Cipher Strength is anything less then 128-bit, download and install the Internet Explorer High Encryption Pack.
Uncheck the box for Enable Third Party Browser Extensions in the Advanced Section (all other settings in Advanced Section are set to Default). Click Apply and close and open IE
Configure Security settings for the Trusted sites zone in IE: IE, Tools, Internet Options, Security tab, select Trusted sites, Default Level. Sites, enter the address (URL) of the hotmail site in the Add this Web site to the zone: box, Add, OK, Apply.
Info source from here:
http://www.duxcw.com/faq/win/xp/secure.htm
This might also be worth looking too:
http://support.microsoft.com/kb/326155
j4jack,
Any update? The problem could be a temporary problem with Hotmail website.
Any update? The problem could be a temporary problem with Hotmail website.
ASKER
Tried all of the above, still nothing,...trying the system file checker now.....might re-install! GRRRRRR
j4jack,
1. Clear your DNS cache. Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.
2. If no joy, check if your PC is blocking the site. Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.
HOSTS file is located in
Windows XP = C:\WINDOWS\SYSTEM32\DRIVER
Windows 2K = C:\WINNT\SYSTEM32\DRIVERS\
Win 98/ME = C:\WINDOWS
It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
3. If you are using Internet Explorer, check if the site is restricted or blocked. Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.
Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.
1. Clear your DNS cache. Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.
2. If no joy, check if your PC is blocking the site. Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.
HOSTS file is located in
Windows XP = C:\WINDOWS\SYSTEM32\DRIVER
Windows 2K = C:\WINNT\SYSTEM32\DRIVERS\
Win 98/ME = C:\WINDOWS
It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.
3. If you are using Internet Explorer, check if the site is restricted or blocked. Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.
Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.
ASKER
More information.... it turns out that the user cannot get to ANY secure website ie httpS://
DNS has been flushed, hosts file looks normal
DNS has been flushed, hosts file looks normal
j4jack,
Troubleshoot Secure Web Sites Access in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
OR
http://windows-help.net/WindowsXP/troub-10.html
Troubleshoot Secure Web Sites Access in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;813444
OR
http://windows-help.net/WindowsXP/troub-10.html
ASKER
turns out the pc had norton internet security installed by the manufacturer, and this had been disabled using msconfig. I could not remove using add/remove programs because was not present...in the end i used the Norton removal tool NRT.exe to remove it, all worked ok straight afterwards
SOLUTION
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ASKER
Gonna split points!
Thanks for your help :)
Thanks for your help :)
Glad to hear you found and fixed the problem, good job!
Thank you also for giving us the points, so kind of you.
Thanks!
Thank you also for giving us the points, so kind of you.
Thanks!
Just as an FYI, I had this problem not to long ago with a new workstation I setup using Mcafee provided by comcast. No matter what I did I couldn't get the thing to work. I even uninstalled Mcafee. I finally reinstalled the entire OS
I am having exactly the same problem at the moment, followed all advice but still having the same problem on 2 PC's and 1 laptop running off same DSL.
Sometimes on the laptop it lets me but other times it doesnt!!!!
All PC's run different firewalls and anti-virus software so I have no idea what the problem is.
Sometimes on the laptop it lets me but other times it doesnt!!!!
All PC's run different firewalls and anti-virus software so I have no idea what the problem is.
Worked out my problem by luck to be honest!!!
Went to network connections, right click LAN Properties, Advanced, firewall settings, advanced. Clicked LAN then LAN settings and checked the box with HTTPS and apply, OK and hotmail and facebook have worked fine since.
Went to network connections, right click LAN Properties, Advanced, firewall settings, advanced. Clicked LAN then LAN settings and checked the box with HTTPS and apply, OK and hotmail and facebook have worked fine since.
Great.
I cannot login to any password required sites on IE7 or email accounts. Is there a fix?
Go and open CMD.
Type
Ipconfig /dnsflush
Now do
Ipconfig /displaydns
Make sure IE/FF are closed, as it will NOT work with them open.
Type
Ipconfig /dnsflush
Now do
Ipconfig /displaydns
Make sure IE/FF are closed, as it will NOT work with them open.
check the HOST file make sure its not blocked there.
Thanks guys, this was informative
The login page for Hotmail is now http://login.live.com
Since you cannot connect with IE7 nor Firefox, run this script to fix your connection
http://downloads.subratam.org/WinsockFix.zip
Your HijackThis log looks OK. If you did not install the following items, have HJT remove them.
R1 - HKCU\Software\Microsoft\In
R1 - HKLM\Software\Microsoft\In
O14 - IERESET.INF: START_PAGE_URL=file://C:\A
Best wishes!