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jendenFlag for Canada

asked on

router dont see the internet through DSL modem

I can see the internet (browse) when connected directly to the DSL modem but not if I connect through the router, I get a server not found.
I can ping the router and go to its settings but I can't ping the internet by IP or domain.

Router : SMC 2004VWBR

Modem DSL : DLink DSL-300G

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Jeff Perkins
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Howdy jenden
Are you resetting the modem when you plug it into the router? Most dsl modems give out an ip address and when you change to the router the dsl modem doesn't know this. You have to power cycle the modem, just unplug power to it, plug it into the router, and wait 10 mins before powering it back up.

Happy Holidays!
Jappo
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ASKER

riteheer, thanks for your comment.

I just tried to reset for a good 15 mins but with the same result.

Any other suggestions?

Thank you!
ARe you able to log in to the router?  
If so, check to see how your wan settings are setup in there.
If not, let us know and we'll see if we can help with accessing the router setup.
Hook the router up to the computer and from the command prompt type:  ipconfig /all   and hit <enter>
This will give you the computer's ip address, and a gateway address, the gateway should be the address of your router when you are plugged into it.
You should be able to type this address in the internet explorer address bar and access it thru there.
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ASKER

Yes I can log in to the router!

The setup is the timezone, type of internet connexion - DSL, user name and password (both known to be good)

Other advanced which are default.

What should I look for?

Thanks

Check to see if the router is getting an ip address from the modem, this would be the wan address.  Should probably be under the status tab or something like that.
Agree with riteheer,

== Go to a DOS prompt (START "cmd") and type "ipconfig /all" what IP is returned?

Could also be the router or PC is configured to STATIC addresses.

Router should be DHCP in most cases of residential accounts
Computer depends on LAN side setting of the router.
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ASKER

Here is the info fron Status in Router settings + IPCONFIG /ALL

Wireless Barricade
IP Address:  192.168.2.1
Subnet Mask:  255.255.255.0
DHCP Server:  Enabled
Firewall:  Disabled
UPnP:  Disabled
Wireless:  Enabled


INFORMATION
Numbers of DHCP Clients:  1
Runtime Code Version:
  V1.00.005
Boot Code Version:  V1.00.01
LAN MAC Address:
  00-04-E2-A7-F6-74
WAN MAC Address:
  00-04-E2-A7-F6-75
WLAN MAC Address:
  00-04-E2-A7-F6-74
Hardware Version:  01
Serial Num:   A402014222


ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Portable
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
        Physical Address. . . . . . . . . : 00-14-22-8B-E1-BE
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.2.108
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.2.1
        DHCP Server . . . . . . . . . . . : 192.168.2.1
        DNS Servers . . . . . . . . . . . : 192.168.2.1
        Lease Obtained. . . . . . . . . . : 12 décembre 2006 13:49:23
        Lease Expires . . . . . . . . . . : 19 décembre 2006 13:49:23

Thanks
ok -- all looks good.

Can you see anywhere in the Router page the WAN settings (this would be the ISP settings side). Routers have 2 "sides" (internal)
 
                                         ?                                               DHCP
ISP <------> MODEM <-------------------------->  Router <-------------------->Computer
                                          WAN side                                LAN side

The router acts to segregrate the 2 sides.

From post, it appears your LAN side is operating fine.
Fact that the computer works fine with DHCP pretty much defines you as a DHCP customer.

Is the modem's WAN side set to a static IP address?
...If so override that automatic setting with DHCP (or "get IP automatically")

It sounds as if the router is not accepting the modem's IP address.

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ASKER

WAN is set as PPPoE with good user name and pwd
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dragonjim
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ASKER

you're right dragonjim

it was dynamic IP

all good

you get the points I think

thanks