troubleshooting Question

OL2003: How do you show Contacts folder from another user's mailbox in the Outlook Address Book?

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TSG_Firstline asked on
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OL2003: I have a client who has an additional mailbox added in their folder list view in Outlook. Despite having the option selected to 'Show this folder as an email address book' on the 'Outlook Address Book' tab in the Contact Properties of the additional mailbox, it does not display as an option in the address book of the outlook profile that contains both mailboxes. The primary mailbox contacts appear successfully as an address book.

I've tried the following with no success:

1. Create a new Outlook profile that connects directly with the other user's mailbox, not your own, then start Outlook with this profile. If you receive a prompt that Outlook cannot open the folders, you may need to ask the Exchange administrator to grant your Windows user account full access to the other user's mailbox temporarily so that you can complete these steps.

2. Right-click the other user's Contacts folder, choose Properties, then switch to the Outlook Address Book tab. Make sure that the Show this folder as an e-mail Address Book box is checked. Under Name of the address book, change the displayname from Contacts (the default) to a name that will distinguish this address list, such as Joe's Contacts if you're in Joe's mailbox.

3. Close Outlook.

4. In Control Panel | Mail, bring up the properties for the profile that you created in Step 1. In the Microsoft Exchange Server service, change the main mailbox from the other user's to your own. On the Advanced tab of the Exchange Server service, add the other user's mailbox as a secondary mailbox.

5. Restart Outlook, using the same profile as in Steps 1 and 4.

After you restart Outlook, when you display the address book, you should see Joe's Contacts listed in the Outlook Address Book along with your own Contacts folder.

This didn't work for me. Any ideas on how to resolve this would be greatly appreciated?
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