troubleshooting Question

Missing headers in printed E-Mails

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JSSL asked on
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A bit of a strange one but i am sure your combined talent should crack this in no time.

We have a user that is printing e-mails from one of our clients but when he prints probably about 90% of the emails from this client, the header information is not printed. I don't mean the full internet header but simply the username and who it was addressed to. No as i said this only happens with some e-mails and our user can print other emails with all the header information fine. Another thing i have noticed is that when the email prints off without a header, it looks like it prints with a 8 point font where as when you print an email with the header, it comes out at around a 12 point font.

Now we are doing nothing different from printing one email to the next but it appears that the software is making these decisions and i can't find out where to change this. I am sure this is a problem with the users client software as when i have forwarded the emails onto myself and printed them, they all print out perfectly with headers.

We are both using Office 2003 and printing to either a HP4100 laserjet or a Dell 1100 laser printer. I'm sure it's not a printer setting but thought you might want to know.

Please any help on this would be most appreciated!

Thanks in advance
Marc Z

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