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Can't make a copy of DB files

SysAdmin06 asked
Last Modified: 2010-05-18
We're using Microsoft SQL server, and a program called Shipping Solutions here at the office, and we're having trouble with certain features of Shipping Solutions. We pay for customer support, and our contact needs info from one of the tables to try to diagnose the problem. I go in under My Computer > Local Disk > Program Files > Microsoft SQL Server > MSSQL > Data and in the list I can see the files I need to make a copy of. They're called sspro_data_MS_SQL.mdf and sspro_data_MS_SQL.ldf, the data and log files. I have an option to send them to a zipped folder, but when I try I get the error message "File Not Found or No Read Permission." I know they're there, and I've tried having everyone log out of the program hoping that was why it was giving me a no read permission message, but I can't get anywhere. Is there something I'm doing wrong, or another way to make a copy of those files in MSSQL?
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