troubleshooting Question

Mailbox Backup - Users no longer with company

Avatar of darrennelson
darrennelson asked on
6 Comments2 Solutions441 ViewsLast Modified:
I have a number of users in AD who are no longer with our company.  I have been asked to backup their mailbox and delete their AD account and mailbox.  The process I have been using is as follows:

-Enable Account in AD
-Change Password
-Create Profile in Outlook
-Login as User
-Create .pst
-Move Files
-Archive .pst
-Delete User

2 Questions

1.  For some users, when I get to step 3 above, I get a message stating "The action cannot be completed.  The connection to the MS Exchange Server is unavailable.  Outlook must be online or connected to complete this action."  I have no connectivity issues, server is available, etc.  I also get the message "Your server or mailbox names could not be resolved."  This, I think, is more to the point.  I think there is something wrong with the account that will not allow me to log into that specific mailbox.  None of the accounts I have trouble with are set to expire or have any settings different that the accounts I dont have trouble with.  Any ideas why I cant log in with them?

2.  Is there an easier way to archive a mailbox straight from the exchange server without going through this routine?


Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 6 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 6 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros