Cannot determine reason for DHCP Event ID 1001 while also having a long logon time.

dcamp705
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Hi All.  This is a great site and I've been able to get some answers on other issues without ever having to post a question myself.  Well, here goes my first post and I've tried to give as much up front detail and present troubleshooting as possible...I have a user with a Windows XPsp2 OS on a Dell D610 laptop which takes several minutes to logon to the company domain.  But, if you logon to this laptop as the Administrator to the local computer, there’s no delay in the Admin logon process.  It doesn’t matter if the laptop is in the docking station, out of the dock and hard-wired or out of the dock and wireless, it takes several minutes to logon to the domain.  The system starts the boot-up process just fine, but once you get to the logon screen and enter your credentials and select OK, the Log On to Windows screen just sits there working for at least two more minutes before finally logging in.  I tried shutting off wireless while logging on hard wired, and shutting off the NIC while connecting wireless, and this provided nothing.  Another D610 laptop connected to the same network jack and at the same wireless region logs on without a wait problem.  The TCP/IP and DNS settings are the same with both the problem and the good laptop.  It appears to be something wrong with the laptop and/OS itself.  I checked the Event Viewer and found what appears to be the problem but still cannot resolve this error.  The System Event ID is 1001, the Source is DHCP, and the Description states…”Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 444553544200. The following error occurred: The semaphore timeout period has expired.  Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.”  Researching this Event error lead me to MS Article Q168455 with a possible switch problem.  There’s no way I could get the IT department to do anything with the switch, however, all other laptops on this switch do not have this problem.  Again, when I connect another D610 laptop to the same network jack as the problem laptop, it boots just fine.  Also, when the problem laptop boots via the wireless, the same long logon occurs.  For the real kicker, I gave the problem laptop a static IP address and DNS setting, and after clearing the Event Viewer and rebooting, the same long logon problem exists, and the same 1001 Event ID message is there even though the DHCP server is no longer needed.  I also set myself as an Admin on this problem laptop and logged on with a clean profile and no desktop data which may require a long loading process, and the same long logon process and the same Event error message occurs.  I ran disk cleanup, scandisk, and defrag.  I also tried msconfig and rebooted with selective startup and unloaded the startup items to no effect.  To add a few last notes.  This laptop so happens to belong to one of my two bosses so I'm sure you can realize the urgency here.  He also uses this laptop on the road and at home, so whatever we would do needs not to effect being mobile...THANKS
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Dear dcamp705,

After you setup Static IP address and Static DNS
did you try ipconfig /flushdns
and ipconfig /registerdns
then reboot again?

Natt
So the problem occurs only when connecting to the domain?  If you logon locally it's quick and fast?

So it's a domain logon issue and any user logging on has the problem.

Both user and laptop are members on the domain?

We have had similar problems on PC's/Laptops where the user was a member of the domain but the PC was still a member of our old NT4 domain.  We also had timing issues where the PC was in the new domain but users from the old domain were logging onto it.


Author

Commented:
Hi Natt,

I did not try the flush and register dns and reboot after setting static IPs.  When my manager comes in today, I'll give it a try and report back.

THANKS,
             Don
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Author

Commented:
Hi EnclosAdmin,

Yes, the problem only occurs when connecting to the domain.  Yes, logon locally is super.

Yes, any user logging on the domain with this laptop has the same issue.

Yes, both the user/s and the laptop are members of the Win2003 AD domain.

We went from a 2000 domain to a 2003 domain quite awhile back.  This problem just recently started and only on this one laptop.

THANKS,
              Don
Don,

Place the laptop back into a workgroup - then delete it's AD account.

After it re-boots re-add it to the domain.

It seemes to be a problem with that device.  As multiple users are able to logon with the same results that points to that laptops AD account.

It's worth a try.

Author

Commented:
Hi Natt,

After you setup Static IP address and Static DNS
did you try ipconfig /flushdns
and ipconfig /registerdns
then reboot again?

I tried this and there was no change...THANKS

Don

Author

Commented:
Hi EnclosAdmin and Natt too,

After I tried what Natt advised, I thought about removing this laptop from the domain and put it in a workgroup and then back again into the domain.  I didn't yet see your post so one thing I didn't do was to delete the computer account and then recreate it.  What I did was move it to a workgroup, reboot, reset the AD computer account (not delete and recreate it), put back into the domain, and reboot, but during that process here's what else transpired which is more to the problem as follows...after I put this laptop into a workgroup and rebooted, then went back into the computer properties to put it back into the domain, the Member of Domain and Workgroup area was grayed out in the Computer Name Changes window, and at the top under the Computer Name Changes title there was a statement which said, "You can change the name of this computer.  You must install networking before you can change this computer's domain membership."  So wow, I never saw that before...I went into the networking properties, found everything to be in order, and just selected OK.  Then after going back into the Computer name changes properties window, I was then able to select and put this laptop back into the domain.  I rebooted and went back into the Computer system properties window to make sure that the domain was correct, and found that this page now had the Network ID and Change control buttons grayed out, and below this grayed out area it stated, "Note: The identification of the computer cannot be changed because:-Networking is not installed or is not properly configured.  To me, this points out that something is wrong with the XP OS?  I uninstalled both the Broadcom NIC and the Intel ProWireless, rebooted, and reinstalled them.  After booting back up and checking the computer properties, all previous grayed out areas were fixed, but alas no change to the long logon to the domain.

THANKS,
              Don
I have seen the problem you described above.  What we did there was to "Repair" XP.  That is place the XP SP2 CD into the PC, then re-boot.  Act like we are going to install it, skip past the 1st Repair and then when XP is ready to install it checks the HD for any other Windows OS's.  When it finds your existing OS then we chose to Repair the existing OS.

After that we run Microsoft Update to make sure all patches are properly registered - if they are not Windows will download them again and re-install them - or if you have WSUS or SMS they can do that for you too.

Once we completed the repair all of the functions were returned to normal again.

The reason we remove the Laptop AD account after we placed the Laptop into a workgroup was to allow the laptop to add itself back into the domain as a new account, thereby removing all vestiges of the old account that could be causing the problem.  Resetting the account isn't quite the same as a complete remove and re-add.

It seems a bit painful but it really doesn't take as long as it sounds like it does.

Author

Commented:
Thanks for the info EnclosAdmin,

Hopefully, I can secure the laptop tomorrow to work on it.  I'll try your suggestion of removing and creating a new AD computer account first and if no help, I'll go for your XP Repair solution.  Stay tuned...I'll let you know just as soon as I can work on this.

THANKS,
             Don

Author

Commented:
Hi EnclosAdmin,

Well, it took awhile to get my manager's laptop from him to work on this dilema.  Before I did the AD computer account fix and/or the XP repair, I looked it over one last time and found something.  In my original post, I noted the crazy system event ID error as follows...The System Event ID is 1001, the Source is DHCP, and the Description states…”Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 444553544200. The following error occurred: The semaphore timeout period has expired.  Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.”

This was strange because the network card had a different physical address.  When doing an ipconfig /all, which I've done before, I now noticed that the VPN client had an entry for a Nortel IPSECSHM Adapter with the physical address noted above.  All computers here have this entry and it relates to our VPN client installation.  I uninstalled the VPN client on this problem laptop an dit booted right up without a hitch.  I then reinstalled the VON client and again it booted right up fine.  The error message was also gone from the Event Viewer.  Why the error in the first place is beyond me, but for now this is fixed.

Never-the-less, you have been a great help in sticking with me an dhelping me think, so all points to you.  I will accept your latest post.

THANKS!

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