"Spooler SubSystem App has encountered a problem", can't keep print spooler running.

I downloaded a DOS based program from a vendor and tried to print a report from the program.  Ever since, whenever I try to use or even delete my printer or it's driver I get this Error message;
Spooler SubSystem App has encountered a problem and needs to close
 
Error signature;
szAppName : spoolsv.exe szAppVer : 5.1.2600.2696 szModName : ntdll.dll
szModVer : 5.1.2600.2180 offset : 0001347e
 
Error Report content;
C:\DOCUME~1\COMMUN~1\LOCALS~1\Temp\WER97a2.dir00\spoolsv.exe.mdmp
C:\DOCUME~1\COMMUN~1\LOCALS~1\Temp\WER97a2.dir00\appcompat.txt

Restarted spooler several times, but get error message again as soon as I try to do anything with the printer.

Very important to get this unit up and running again, your help is greatly appreciated.

Thanks, GW
Gale WPresidentAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jimmymcp02Commented:
have you try runinng the following command

START | RUN | SFC /SCANNOW

you need to have your cd handy in case that a file needs to be replaced.

IF that does not work please read the following KB and see if that applies to your issue
http://support.microsoft.com/kb/324757
LeeTutorretiredCommented:
To quote from the link given below:

If the Print Spooler service fails when printing, when Windows starts or it can not be restarted, the usual reason is that one or more printer drivers is defective.

This page has some very good advice on how to clean up installed printer drivers so that you can reinstall the printer and hopefully correct your problem:

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gale WPresidentAuthor Commented:
Lee, Thanks for the help, cleanspl.exe in the resource kit was the key.  Everything up and running 10 minutes before the opening bell.  Make sure you share some of these points with Mr. Sanders.
josephnoCommented:
Microsoft has released a Fix It document and file to resolve this issue. View the Microsoft KB document titled Fix printing problems by resetting the print spooler (Article ID: 2000007) . This will reset the print spooler back to default settings.
http://support.microsoft.com/kb/2000007
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.