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Dell dimension 2300 boots to diagnostics

sfghadmin
sfghadmin asked
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Last Modified: 2012-05-05
My tech was trying to boot to safe mode but instead booted into diagnostics mode. Now the computer is in a loop where each reboot or startup goes immediately into diagnostics mode after the splash screen.  He can get to the BIOS and has tried resetting to setuo defaults. He has tried running tests in the diagnostics but it still loops back into diagnostics. He has tried setting the the test to only run once. Also tried shutdown and restart. Not sure what else to try.

Help us out of Diagnostic hell!!!!

Thanks

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Commented:
In Bios, turn on Caps lock, Scroll lock, and Number lock, then press in sequence Alt F, E, B. This will reset Dell bios.

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Commented:
Thanks for the suggestion. I tried it a couple of times but it still boots to diagnostics.
Commented:
This one is on us!
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Commented:
When the PC starts, press F12, that should bring up the boot menu from which you should be able to select other modes than the diagnostic one.
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