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wolfgtweb

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Slow browsing to one specific folder over VPN connection

I have a remote office that is connected to the main office via a hardware VPN. Both offices have Sonicwall devices and the VPN tunnel is between these two devices. Connection speed is alright access the exchange server with outlook, using the printaudit software, timesheet software and folder browsing .... except one. There is one folder on one of our NAS servers that contains a large amount of project folders. Everyone has the drive mapping of P: pointed at the folder right above the folder with trouble. They can access the P: drive but when they try to go to the projects folder, it hangs. Maybe 10 minutes later, it will come up. (this is in explorer) The problem folder contains 245 subfolders with a very large amount of subfolders under those. Now the tricky part, if you happen to know the UNC path of one of the subfolders, you can go to Start > Run and type it in and it will come up rather quickly. If you go into the command prompt, you can browse through the P: drive and do a dir of the problem folder with no problems.

Things I have attempted:
1. I made the pc at the remote location a master browser by editing the registry.
2. I checked all DNS and WINS settings even though it is only one folder with trouble.
3. I have knocked down the encryption settings on the VPN tunnel to reduce the overhead on the tunnel.

Specifics about the setup:
- The pc is windows xp sp2 with all of the updates except IE7.
- The server is Server 2003 with all the service packs but may be alittle behind on updates.
- The main office has a full T1
- The remote office has a 3M cable connection.

Any ideas would be greatly appreciated.
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Keith Alabaster
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This was a known issue with NT4-based systems and to a large degree with 2000 but I had thought it improved with 2003. Are you using the Indexing service on the machine that holds the folders?



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wolfgtweb

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No, it is disabled at the moment. Would having it enabled help out with this issue or make it worse?
I think it is a case of trying and, once indexed, see if performance changes. Sorry that it appears to be a cop out on my part
"The remote office has a 3M cable connection." Is that the download speed? You might want to verify the upload rates.
I have to admit that I have never used the indexing service so I had to do some reading on it's capabilities. After bringing myself up to speed, I don't see how the indexing service would help. I'm not trying to give anyone the ability to search the folders for some sort of specific content in the documents. I could see how it may slow things down because of the overhead, but it's not enabled.

Willbaclimin: The cable connection is a business line and is 3M both ways. But even if it wasn't, the odd thing about this situation is that it is only happening to that one specific folder in Windows Explorer. I know there used to be issues like this with XP clients and NT servers, but that isn't the case here.

Anyone with any other suggestions? I'm pretty much stumped.
The indexing might have helped by supplying a direct pointer rather than a browse through the tree. Yes, there is a potential overhead as there is from using any service.
I thought this might be easy, but I guess not, so I raised the points. This is happening to only that one folder (which is the largest folder on the server), the indexing didn't help, it actually slowed everything else down a little bit.
It turns out that this was a result of the "Windows Explorer refreshing (flickering) when browsing a network drive.". The network folder contained so many subfolders that Explorer would refresh before showing anything. I refered to http://support.microsoft.com/kb/816375/en-us for steps to fix the problem.
Nice job Wolf and thanks for the solution; I'm sure this will help a lot of people.

Refer to this link to get your points refunded.
https://www.experts-exchange.com/help.jsp#hi70

Regards

keith
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Computer101
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