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Qwest/Actiontec GT701-WG DSL Modem will not assign an IP Address to my new Dell laptop

Last Modified: 2013-12-14
Dear Experts,

Short version of my problem:

My Qwest/Actiontec DSL modem will assign IP addresses to my wire-connected desktop and my slightly older Dell laptop. My new Dell laptop, however, can connect to the modem but cannot get an IP address unless I disable security on my modem.

Detailed version:

I have DSL through Qwest. I use the Actiontec GT701-WG DSL Modem with wireless gateway that they sent me. My desktop computer connects via a wire, and works fine. I also have a Dell laptop (a few months old) that connects wirelessly and also works fine.

I just bought a new laptop and a new router. The router is a NETGEAR ProSafe 802.11g Wireless VPN Firewall, Model FVG318. I ran the setup, and it appeared to complete successfully, but could not connect to the Internet through the Actiontec modem.

So I disconnected the new router, figuring I should start out simply and just get the new laptop connected to the Internet through the Actiontec modem, and wait until that worked properly before I tried to get the new router set up.

I ran the Wireless Network Setup Wizard from my wired Desktop computer, put the setup info on my thumb drive, plugged it into my new Dell Inspiron 9400, and it gave me an error message, apparently because my new laptop uses the "Dell Wireless WLAN Card Utility" that my older Dell Inspiron (the one that successfully connects wirelessly) did not come with. Apparently it doesn't use the usual Windows wireless management system. So I found the Dell Wireless WLAN Card Utility and manually copied and pasted the correct SSID and WEP key into it (128 bit). It now connects to the Actiontec modem, but the modem WILL NOT give it an IP address. I've tried all kinds of things, but my Wireless Network Connection Status continually tells me that "This connection has limited or no connectivity" because "the network did not assign a network address to the computer".

The manual that came with the Actiontec modem says to try switching the Channel, so I got into the modem's software and changed it from 9 to 11, and my laptop recognized the change. I also temporarily turned OFF all security to the modem, re-ran the Wireless setup on both computers, and was finally able to connect my new laptop to the modem and access the Internet. But the minute I turned security back on and re-ran the wireless setups, I was back to being able to connect to the modem, but not get an IP address.

I also tried disabling the Dell utility and using the regular Windows wireless setup to manage the connection. Once again, I was able to connect to the modem, but it wouldn't give me an IP address.

I have tried everything I can think of, but it seems like I can't get the modem to assign an IP address to anything new (the router or the new laptop) unless I disable security, which would be crazy.

Can anyone give me any tips? Things to try?


Watch Question

when you change the device connected to the cablemodem, the cablemodem must be powered off (almost always) before it will allow another device to connect. try shutting the power off the modem to reset it and 30-60 seconds repower and try before adding new device.
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This one is on us!
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do these suggestions help you? can we close this as a solution?

Dear ElrondCT and Craig_200X,

Thank you so much for trying to help. Unfortunately, I was never able to get the laptop to connect wirelessly to my DSL modem, so I went back to the drawing board and call tech support for my new router. It had not been able to connect to my modem either, but the folks at Netgear had me change all my connections from for example to, etc. (changing all the 0's in the 3rd box to 10's) and finally my router was able to connect to the modem. Then I was able to finally connect my laptop to my router, and I'm in business.

Thank you both so much for your help. ElrondCT, your suggestion of setting up static IP never did work, but it seemed like an excellent solution, and your directions were impeccably clear. Craig_200X, you asked good questions that I didn't get a chance to answer. I'd be tempted to give ElrondCT 400 pts and 100 pts to Craig_200X, but I don't know what the proper protocol is on things when I wasn't able to actually fix the problem using these solutions, despite your valiant efforts. What do you folks suggest?



I'm glad to hear you got your problem resolved. Since our ideas didn't solve your problem, you're entitled to a refund of the points (we won't feel slighted). To do that, see the instructions at https://www.experts-exchange.com/help.jsp#hi70. If you want to give us points for trying, we won't turn them down! It's totally up to you.

whatever is easier for you.
Thanks so much to ElrondCT and Craig_200X for working so hard to correct the problem. Sadly, I was never able to figure out why my DSL modem wouldn't assign an IP address to my laptop. Eventually, I was able to get the router working and bypassed trying to fix this problem. But these two Experts were very helpful, so thank you!


Glad you got it resolved. Thanks for the points.

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